Biovelas Posted July 26, 2019 ID:1325476 Share Posted July 26, 2019 Hello, I downloaded malwarebytes on laptop, but its impossible to start it. i am using windows 10. first of all I want to tell you that i already tried a solution which i found in internet, but it doest work. After i change startup type to automatic i receive following error: so this solution doest work for me. dont know what i can do more. I also attach check results zip file. mb-check-results.zip Link to post Share on other sites More sharing options...
Maurice Naggar Posted July 26, 2019 ID:1325480 Share Posted July 26, 2019 Hi, My name is Maurice. I will be helping and guiding you, going forward on this case. Do one Windows Restart. Then watch the system, waiting about five minutes. Is there any movement of any sort about that new Malwarebytes install ? Link to post Share on other sites More sharing options...
Porthos Posted July 26, 2019 ID:1325481 Share Posted July 26, 2019 2 minutes ago, Maurice Naggar said: Hi, My name is Maurice. I will be helping and guiding you, going forward on this case. Do one Windows Restart. Then watch the system, waiting about five minutes. Is there any movement of any sort about that new Malwarebytes install ? Also the compatibility mode is set for the exe. Quote HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\appCompatFlags\Layers C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe REG_SZ ~ RUNASADMIN Link to post Share on other sites More sharing options...
Maurice Naggar Posted July 26, 2019 ID:1325485 Share Posted July 26, 2019 @Biovelas Find the Malwarebytes icon on your desktop and right click on it with your mouse > select "Properties" > then click on the "Compatibility" tab. Make sure that the box beside "run this program in compatibility mode for..." is left blank. Click OK when done. Let me know when this is accomplished. we will do more. Link to post Share on other sites More sharing options...
Biovelas Posted July 27, 2019 Author ID:1325618 Share Posted July 27, 2019 16 hours ago, Maurice Naggar said: @Biovelas Find the Malwarebytes icon on your desktop and right click on it with your mouse > select "Properties" > then click on the "Compatibility" tab. Make sure that the box beside "run this program in compatibility mode for..." is left blank. Click OK when done. Let me know when this is accomplished. we will do more. seems ok: Link to post Share on other sites More sharing options...
Biovelas Posted July 27, 2019 Author ID:1325620 Share Posted July 27, 2019 16 hours ago, Maurice Naggar said: Hi, My name is Maurice. I will be helping and guiding you, going forward on this case. Do one Windows Restart. Then watch the system, waiting about five minutes. Is there any movement of any sort about that new Malwarebytes install ? i didnt notice anything... computer starts normal, no signs about Malwarebytes Link to post Share on other sites More sharing options...
Biovelas Posted July 27, 2019 Author ID:1325621 Share Posted July 27, 2019 16 hours ago, Porthos said: Also the compatibility mode is set for the exe. compatibility mode is turned off, the only option which is turned on is RUN AS ADMIN Link to post Share on other sites More sharing options...
Maurice Naggar Posted July 27, 2019 ID:1325649 Share Posted July 27, 2019 Hello Biovelas. Do not do any thing else about compatibility. Malwarebytes for Windows does not need any tweak for any compatibility. I would urge a clean new install of Malwarebytes for Windows. Be SURE you first do a Windows Restart prior to any thing else. Please try uninstalling and reinstalling Malwarebytes for Windows using our Support tool. Let me know if that clears up the issue or not. Uninstall and reinstall using the Malwarebytes Support Toolhttps://support.malwarebytes.com/docs/DOC-2674 Let me know the result. Let me know if now you can start normally the Malwarebytes for Windows. Link to post Share on other sites More sharing options...
Biovelas Posted July 28, 2019 Author ID:1325775 Share Posted July 28, 2019 It worked ! i uninstalled and installed again using Support Tool and everything worked fine. thank you ! unfortunatly my touchpad cursor still jumping all around, i was sure its malware, but its other problem not related with this one. thank you ! Link to post Share on other sites More sharing options...
Maurice Naggar Posted July 28, 2019 ID:1325833 Share Posted July 28, 2019 On the touchpad, you may want double-check the hardware driver for that device. I am glad to know that you now have a working Malwarebytes for Windows. Is there anything else you need, at this point ? Link to post Share on other sites More sharing options...
Maurice Naggar Posted July 30, 2019 ID:1326327 Share Posted July 30, 2019 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
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