Nashy Posted July 25, 2019 ID:1325122 Share Posted July 25, 2019 Hi all. I've seen a few posts where experts get involved and provide a file on getting rid of a KMS Office Activator. My mate has decided to go genuine, and we think the KMS is playing up. Installed and used a new valid key for Home and Business, which it accepts. Upon opening excel, he is presented with a 2 day countdown saying the product isn't active. However it is trying to activate his original install of Pro Plus. Is anyone able to help with this? I've had him run a scan and provide the files that are asked for in other threads. Thanks! Addition.txt FRST.txt Link to post Share on other sites More sharing options...
kevinf80 Posted July 25, 2019 ID:1325230 Share Posted July 25, 2019 Hello Nashy and welcome to Malwarebytes, I do not see any reference to KMS Office Activator in your logs... Thank you, Kevin Link to post Share on other sites More sharing options...
Nashy Posted July 25, 2019 Author ID:1325318 Share Posted July 25, 2019 5 hours ago, kevinf80 said: Hello Nashy and welcome to Malwarebytes, I do not see any reference to KMS Office Activator in your logs... Thank you, Kevin After looking through it myself, I was afraid you were going to say that. Do you have any hints on moving forward here? If it were me I would just be formatting, but he's not a fan of that idea. Link to post Share on other sites More sharing options...
kevinf80 Posted July 26, 2019 ID:1325371 Share Posted July 26, 2019 Hiya Nashy, As this is not a malware/infection issue and KMS does not show on your friends system I cannot really help.. Probably the best option is to ask for help/advice at MS Community Forum, those guys will sort this out for you... https://answers.microsoft.com/en-us Thank you, Kevin.. Link to post Share on other sites More sharing options...
kevinf80 Posted July 28, 2019 ID:1325877 Share Posted July 28, 2019 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
Recommended Posts