JeanF44 Posted July 24, 2019 ID:1324905 Share Posted July 24, 2019 Bonjour, Je viens d'installer la nouvelle version AdwCleaner 7.4.0. J'ai fait une analyse de mon PC et je suis étonné du résultat. Il m'est proposé de mettre en quarantaine ou de supprimer des logiciels préinstallés depuis que j'ai mon PC et qui ne sont pas des malware ou virus !!!! En plus à chaque analyse, j'ai le même rapport avec ces logiciels préinstallés. Il n'est pas possible d'exclure ces logiciels pour ne pas les retrouver à chaque analyse du PC. Voir le rapport ci-joint Merci par retour de vos aides, réflexions et réponses Cordialement AdwCleaner[S00].txt Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted July 24, 2019 Staff ID:1324906 Share Posted July 24, 2019 ***This is an automated reply*** Hi, Thanks for posting in the AdwCleaner Help forum. Someone will reply shortly, but in the meantime here are a few resources which may help resolve your issue: AdwCleaner user guide A malicious element isn't being detected? Submit the sample here! Need help with another Malwarebytes product or malware removal? Click here for home support Click here for business support Click here for malware removal help Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
exile360 Posted July 24, 2019 ID:1324994 Share Posted July 24, 2019 Greetings, ADWCleaner isn't actually an anti-malware/antivirus tool; it is a scanner designed to look for adware, spyware and potentially unwanted programs (unnecessary and/or annoying software the user may not want, such as many of the preinstalled applications that ship with most PCs that take up unnecessary resources and slow the system down). That said, you should be able to exclude the detected items by right-clicking on the scan result for each and selecting the option to ignore it, that way it will no longer be detected in future scans. I hope this helps, and if there is anything else we might assist you with please let us know. Thanks Link to post Share on other sites More sharing options...
JeanF44 Posted July 25, 2019 Author ID:1325162 Share Posted July 25, 2019 Bonjour, Merci de la réponse et des explications pour les manipulations Cordialement Link to post Share on other sites More sharing options...
exile360 Posted July 25, 2019 ID:1325163 Share Posted July 25, 2019 You are very welcome. I am glad that I was able to help. Link to post Share on other sites More sharing options...
Staff jboursier Posted July 25, 2019 Staff ID:1325207 Share Posted July 25, 2019 @JeanF44 Bonjour ! En complément de la réponse d' @exile360, je vous invite à lire cet article: https://blog.malwarebytes.com/malwarebytes-news/2019/07/your-device-your-choice-adwcleaner-now-detects-preinstalled-software/ pour mieux comprendre les raisons de ces détections. Cordialement, Link to post Share on other sites More sharing options...
Gioantonnello Posted July 25, 2019 ID:1325330 Share Posted July 25, 2019 regards I have the same problem with the HP programs Thanks for the help Preinstalled.HPClientServices Preinstalled.HPCoolSense Preinstalled.HPHealthCheck Preinstalled.HPLaunchBox Preinstalled.HPMediaSmart Preinstalled.HPSupportAssistant Preinstalled.WildTangentGamesBundle Link to post Share on other sites More sharing options...
Staff jboursier Posted July 26, 2019 Staff ID:1325385 Share Posted July 26, 2019 @Gioantonnello Hello, Please refer to this blogpost to understand what these detections are about, and if you want to keep those or not: https://blog.malwarebytes.com/malwarebytes-news/2019/07/your-device-your-choice-adwcleaner-now-detects-preinstalled-software/ Regards, Link to post Share on other sites More sharing options...
Gioantonnello Posted July 26, 2019 ID:1325499 Share Posted July 26, 2019 Hello fr33tux Thanks for you help God bless you Link to post Share on other sites More sharing options...
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