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browser take over

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hello im new here. My first post. I;m using windows 10 and my problem is with internet explorer. I think its called the edge. Anyway I get a takeover of browser. What happens is a siren goes off through my speakers and a recording says that my computer is infected and I must call Microsoft with a number provided by take over to fix problem. it tells me I cant close windows and it will get worse if I don't act immediately. I open task manager to close windows. its the only way I can stop. 

Why won't Mawarebytes stop this?

here is a screen shot.

thanks for your help.

screen capture.jpg

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I have created a 1series of videos generated from these kinds of fraud sites for the purposes of recognition and education.  They are all  videos from real web sites.  ALL are FRAUDS.

All these have one thing in common and they have nothing to do with any software on your PC.  They are all nefarious web sites meant to defraud you of money. The objective is to, falsely, goad you to make the phone call and pay for some service contract for an incident that never happened.  From there they may continue to charge your Credit Card for other services, remote into your computer and do real damage and/or exfiltrate your personal data and they may use the information they obtain from you to commit additional frauds.


I have also created a PDF ScreenShow of a myriad of FakeAlert screens - FakeAlert-Screens.pdf  /  Flash Version

They are all a kind of malicious advertisement ( aka; malvertisement ).

Using Task Manager and Killing the;  Edge, IExplorer, Chrome, Firefox, etc, processes is very effective once you are affected by these FakeAlerts.  Right  now, to block it means Malwarebytes needs to know the URL to block.   If you can provide the URL it can be added to the list for Malwarebytes sites to block.

Submissions of suspect and malicious URLs can be performed in; Newest IP or URL Threats after reading;  READ ME: Purpose of this forum

Malwarebytes is creating Beta versions of Browser Add-Ins for Chrome and Firefox to deal with FakeAlerts and other frauds.  But as noted, they are still Beta versions.

Browser Add-On references:
Malwarebytes Browser Extension for Chrome (Beta)
Malwarebytes Browser Extension for Firefox (beta)


US FBI PSA - Tech Support Fraud
US FTC Consumer Information -  Tech Support Scams
US FTC - Tech Support Operators Agree to Settle Charges by FTC and the State of Ohio
US FTC - FTC and Federal, State and International Partners Announce Major Crackdown on Tech Support Scams
Malwarebytes' Blog - Search on - "tech support scams"
Malwarebytes' Blog - "Tech support scams: help and resource page"

1.  Also located at "My Online Security" - Some videos of typical tech support scams

Edited by David H. Lipman
Edited for content, clarity, spelling and grammar
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  • Root Admin

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.



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