firefly510 Posted July 23, 2019 ID:1324726 Share Posted July 23, 2019 I keep getting a "free" upgrade box that I OK to download. The offer shows up every hour or so because it apparently does not happen. It is getting annoying. I also get a "Shellexecute failed code 193 % is not a valid WIN 32 application" (error message). I am wonder why I am constantly getting these upgrade boxes, and am also wondering if the error message is related? I also get the free upgrade box when I visit the Malwarebytes website. I have windows 10. Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted July 23, 2019 Staff ID:1324727 Share Posted July 23, 2019 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Porthos Posted July 23, 2019 ID:1324734 Share Posted July 23, 2019 24 minutes ago, firefly510 said: I keep getting a "free" upgrade box that I OK to download. The offer shows up every hour or so because it apparently does not happen. It is getting annoying. I also get a "Shellexecute failed code 193 % is not a valid WIN 32 application" (error message). I am wonder why I am constantly getting these upgrade boxes, and am also wondering if the error message is related? I also get the free upgrade box when I visit the Malwarebytes website. I have windows 10. 24 minutes ago, Malwarebytes said: If you are having technical issues with our Windows product, please do the following: Reveal hidden contents If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Reveal hidden contents To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. Post the logs from the above Link to post Share on other sites More sharing options...
firefly510 Posted July 25, 2019 Author ID:1325119 Share Posted July 25, 2019 Tried to follow this procedure, but every time something locks up the computer and I have to restart in order to be able to use the computer again. 4 times. Link to post Share on other sites More sharing options...
exile360 Posted July 25, 2019 ID:1325124 Share Posted July 25, 2019 Please try following the same procedure from Safe Mode to see if that works any better and then restart your computer normally and post back the requested ZIP file if it worked. Thanks Link to post Share on other sites More sharing options...
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