ArmandoR Posted July 23, 2019 ID:1324605 Share Posted July 23, 2019 Hello!. I am working on a report that would show unregistered clients in management console. I need to export a list of unregistered clients to excel. The option is there but is grayed out. I am using management console 1.8. Attached is a screenshot. Any suggestions? Link to post Share on other sites More sharing options...
Staff CHMOD_777 Posted July 23, 2019 Staff ID:1324608 Share Posted July 23, 2019 Hello @ArmandoR I see you are having some difficulties running a report. Can you verify that a License ID and Key are active in the console? Warm Regards, Link to post Share on other sites More sharing options...
ArmandoR Posted July 23, 2019 Author ID:1324613 Share Posted July 23, 2019 Status says licensed. Doesn't expire for another month. Link to post Share on other sites More sharing options...
Staff CHMOD_777 Posted July 23, 2019 Staff ID:1324614 Share Posted July 23, 2019 Hello @ArmandoR Can you show an example of where you are seeing "unregistered?" Warm Regards, Link to post Share on other sites More sharing options...
ArmandoR Posted July 23, 2019 Author ID:1324616 Share Posted July 23, 2019 This is under client view and I have filtered by unregistered clients. Link to post Share on other sites More sharing options...
ArmandoR Posted July 23, 2019 Author ID:1324695 Share Posted July 23, 2019 Was this not enough information? Link to post Share on other sites More sharing options...
Staff CHMOD_777 Posted July 23, 2019 Staff ID:1324698 Share Posted July 23, 2019 Hello @ArmandoR I just wanted to let you know that in order to continue troubleshooting, I have created a case and send you instructions on how to collect some logs necessary for analysis. Warm Regards, Link to post Share on other sites More sharing options...
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