Ransomware won't turn on

[tony9bb]

I just purchased the premium version and I couldn't get the malware protection and the ransomware protection to turn on.

I re-installed using the mb-clean tool after reading of others with similar problems.

Once I rebooted the malware protection turn on, but the ransomware still won't turn on.

I have attached the mc-clean text file created.

Please help.

Tony

 

mb-clean-results.txt

[Malwarebytes]

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Hi,

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[tony9bb]

I have attached the mbst-grab-results file here.

Also, it appears to toggle between malware protection and ransomware on reboots.

Currently it's the malware protection that won't start now with ransomware turned on.

 

mbst-grab-results.zip

[exile360]

Greetings,

Please do the following to see if it corrects the issue (I know you mentioned the clean tool in your first post, but I want to make certain you use the actual Malwarebytes Support Tool as it contains the latest clean removal script for the software):

1. Run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced tab on the left (not Start Repair)
3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here
   

Next, if the issue still persists, please try setting UAC back to default settings.  Malwarebytes, like most modern software, has been designed to be fully compliant and compatible with User Account Control.  Instructions on doing so can be found on this page.

Restart your system after resetting UAC and see if Malwarebytes now starts up normally.  If it does not, then please try temporarily removing Avast AV to see if that makes any difference.  The uninstall tool for Avast can be found here.

If that last step helped, then please reinstall Avast and test again to see if the problem occurs again, and if it does, then please try configuring exclusions between Malwarebytes and Avast to see if that helps.  To exclude Avast in Malwarebytes, add Avast's program folder(s) from C:\Program Files and/or C:\Program Files (x86) as well as Avast's data folder likely located under C:\ProgramData using the Exclude a File or Folder method described in this support article and exclude the files listed in this support article as best you can from Avast's real-time protection.

Please let us know how it goes and if the issue still persists.

Thanks

[LiquidTension]

Hello,

This issue is caused by a missing Windows Update.
Refer to: https://support.microsoft.com/en-us/help/2922790/some-software-products-function-incorrectly-in-windows

Ransomware and Malware Protection both utilise the Windows PsSetLoadImageNotifyRoutine API, which originally had a maximum of 8 concurrent uses. A Windows Update was released that increases this limit to 64. The article linked above references a hotfix for Windows 7. This was later included with a Windows Update.

To resolve this issue, please run Windows Update, install all available updates and reboot the machine.

[tony9bb]

Thanks for the resolutions to my problem. I found that the system updates had not been working and I had to run the "Microsoft Fix" utility to resolve the issue. But once I repaired the system updates problem all is good now.

I did include Avast in the Exclusion list. Not sure if I needed to or not, but, "it ain't broke, don"t fix it", so I'll leave things as they are.

Thanks again for the help.

Tony

[Maurice Naggar]

Thank you for letting us know.  Bravo to you & LiquidTension.

If you need anything else at this point, Let us know.

Cheers.