Is the install per user or per machine?

[RobNicholson-Helios]

We're installing Setup.MBEndpointAgent.Full.exe as part of the commission of laptops using an IT support account. I'm pretty sure that it's been installed on several recent new laptops but they are not showing up. Is the install per user or per machine? 

[JPalacio]

Hello @RobNicholson-Helios

Endpoint Protection installations are per machine. If the Endpoint Agent has been installed and they are not listed in your cloud console, verify that the required URLs are available for external access ( https://support.malwarebytes.com/docs/DOC-1652 ).

If the external access is available and machines are not listed, please create a case with our support team to further investigate. Please use the form on the URL below.

https://support.malwarebytes.com/community/contactsupport/pages/business-support

[RobNicholson-Helios]

Thanks - I kind of thought i must be the case. I'll take special notice of the next new laptop/user.