momdotts Posted July 22, 2019 ID:1324264 Share Posted July 22, 2019 I keep getting a pop-up saying an website has been blocked due to trojan. I did follow your instructions to others and am attaching logs. It did find two trojans & I hit clean up and restarted the machine. The pop-ups are still coming up. system-log.txt mbar-log-2019-07-22 (09-42-07).txt Link to post Share on other sites More sharing options...
nasdaq Posted July 22, 2019 ID:1324289 Share Posted July 22, 2019 Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === I need more informationbvefore giving you sound advice. Download the Farbar Recovery Scan Tool (FRST).Choose the 32 or 64 bit version for your system. and save it to a folder on your computer's Desktop. Double-click to run it. When the tool opens click Yes to disclaimer. Press Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply. How to attach a file: In the Reply section in the bottom of the topic Select Click the Choose a File. Navigate to the location of the File. Click the file. It will appear in section. Click the Saving button. Wait for further instructions Link to post Share on other sites More sharing options...
momdotts Posted July 22, 2019 Author ID:1324347 Share Posted July 22, 2019 Thank you for your assistance! Addition.txtFRST.txt Link to post Share on other sites More sharing options...
nasdaq Posted July 23, 2019 ID:1324606 Share Posted July 23, 2019 Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Please download the attached Fixlist.txt file to the same folder where the Farbar tool is running from. The location is listed in the 3rd line of the FRST.txt log you have submitted. Run FRST and click Fix only once and wait. The Computer will restart when the fix is completed. It will create a log (Fixlog.txt) please post it to your reply. === Please post the Fixlog.txt and let me know what problem persists. fixlist.txt Link to post Share on other sites More sharing options...
momdotts Posted July 23, 2019 Author ID:1324697 Share Posted July 23, 2019 Fixlog.txt Nasdaq, Thank you for all of your assistance. I'm not getting the constant popup anymore, thank you, but the computer is very slow now. I'm also getting asked if I want to update internet explorer. Link to post Share on other sites More sharing options...
nasdaq Posted July 24, 2019 ID:1324907 Share Posted July 24, 2019 Hi, Did you installed the CCleaner Browser or what it installed when you have installed and executed CCleaner? Read this article and decide if you want to keep it.https://www.ghacks.net/2019/07/17/beware-ccleaner-may-install-ccleaner-browser/ You can remove, how to: Remove this program in bold via the Control Panel > Programs > Programs and Features.CCleaner Browser (HKLM-x32\...\CCleaner Browser) (Version: 75.0.74.83 - Piriform Software) After a restart you may have to set your Default Browser as the Default. If using IE and are requested to update please do. Keep me posted as to what action you will take or if any issues with this computer. Link to post Share on other sites More sharing options...
momdotts Posted July 25, 2019 Author ID:1325284 Share Posted July 25, 2019 Nasdaq, thank you for all of your assistance. Once I uninstalled CCleaner browser, it is working a bit faster. All issues have been eradicated. Thank you again! Link to post Share on other sites More sharing options...
nasdaq Posted July 26, 2019 ID:1325437 Share Posted July 26, 2019 Glad we could help. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 2, 2019 Root Admin ID:1327197 Share Posted August 2, 2019 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
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