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I've been getting daily pop-ups from malwarebytes about upgrading to premium. I can't afford to upgrade to premium at the moment, and spamming me with pop-ups advertising it in a program which is supposed to STOP adware makes me less likely to upgrade in the future. Is there any way to disable the adware in malwarebytes other than uninstallation?

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***This is an automated reply***

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Thanks for posting in the Malwarebytes 3 Help forum.

 

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A Pop-Up from a program telling you there is a new version is not adware nor spam.  One may consider it an annoyance but it is not adware.

If you are on the paid-for version and you upgrade, nothing changes except the improvements and benefits of the updated version brings to the table.

If you are using the Free version and you upgrade, it too benefits from the improvements the updated versions bring and it will remain the Free but limited in capability version of being the Free version.  Upgrading from a prior version to v3.8.x bears no monetary costs.

Please reference:  MB3.8 is here

Edited by David H. Lipman
Edited for content, clarity, spelling and grammar
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You seem to be a bit confused. It's not telling me there's a new update. It's a daily popup which says "a message from the founder of malwarebytes" and links to this website - https://www.malwarebytes.com/why-upgrading-matters-ceo/ - which is an advertisement for the premium version of malwarebytes. From malwarebytes' definiton of adware: "What is adware? Adware is unwanted software designed to throw advertisements up on your screen, most often within a web browser". This is clearly therefore adware and I would like to disable it.

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When a Free version generates a Pop-Up for the paid-for version ( which is the fuel to provide a Free version in the first place ) it is categorized as nagware and not adware or spam.  Adware and spam are malicious.  Nagware is not malicious.  It is simply a reminder that while you can use a free version, the paid-for version is preferred and provides greater ability.

Whether it is the Free version of Avira AntiVir or its the Free version of Malwarebytes software, one can not blame the authors to remind the Free product users of the paid-for versions.  If not for those paying for the software, there can be no Free version.

You can call it nagware but not adware or spam.  However it is purely your choice to to use the software Free or Paid-For.  Using the Free version has that nagware cost. It is a fair trade-off for being provided at zero monetary costs.

Edited by David H. Lipman
Edited for content, clarity, spelling and grammar
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It is not adware in its original terminology.

Try uninstalling and reinstalling Malwarebytes for Windows using the Support tool.

Uninstall and reinstall using the Malwarebytes Support Tool
https://support.malwarebytes.com/docs/DOC-2674

Edited by Maurice Naggar
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I've made a note of your feedback and will pass it on to the Product team.  I strongly suspect that this notification/marketing campaign is not intended to pop up nearly as frequently as you're seeing it and that this behavior is the result of a bug, particularly since you are the first user that I am aware of who has seen and reported this behavior to us.  Hopefully whatever is causing the notification to repeat the way you describe will be a simple fix for the Developers so that it does not occur in the future.

In the meantime I apologize that you have experienced this problem, and I am confident that the team will address this issue as soon as possible.

Please don't hesitate to let us know if you have any further feedback, suggestions or issues.

Thanks

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Hi @m314

Thank you for reporting this.

As exile360 noted, this definitely sounds like a bug. I’ve asked one of our quality assurance team members to reach out to you separately to see if we could better understand what might be happening in your case.

The message you referenced should only display once, so perhaps there is some issue tracking that it has displayed once already on your computer.

We appreciate your contacting us about this so we can investigate. 

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Hi @m314

Would you be able to gather some logs from your system so I can further debug this issue? Here are some instructions on how to do so 

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab on the left column
    0. UI.png
  7. Click the Gather Logs button
    17. Advanced.png
  8. A progress bar will appear and the program will proceed with getting logs from your computer
    19. System Repair Progress.png
  9. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
  10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies"
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