m314 Posted July 20, 2019 ID:1323985 Share Posted July 20, 2019 I've been getting daily pop-ups from malwarebytes about upgrading to premium. I can't afford to upgrade to premium at the moment, and spamming me with pop-ups advertising it in a program which is supposed to STOP adware makes me less likely to upgrade in the future. Is there any way to disable the adware in malwarebytes other than uninstallation? Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted July 20, 2019 Staff ID:1323986 Share Posted July 20, 2019 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
David H. Lipman Posted July 20, 2019 ID:1323990 Share Posted July 20, 2019 (edited) A Pop-Up from a program telling you there is a new version is not adware nor spam. One may consider it an annoyance but it is not adware. If you are on the paid-for version and you upgrade, nothing changes except the improvements and benefits of the updated version brings to the table. If you are using the Free version and you upgrade, it too benefits from the improvements the updated versions bring and it will remain the Free but limited in capability version of being the Free version. Upgrading from a prior version to v3.8.x bears no monetary costs. Please reference: MB3.8 is here Edited July 20, 2019 by David H. Lipman Edited for content, clarity, spelling and grammar Link to post Share on other sites More sharing options...
m314 Posted July 20, 2019 Author ID:1323993 Share Posted July 20, 2019 You seem to be a bit confused. It's not telling me there's a new update. It's a daily popup which says "a message from the founder of malwarebytes" and links to this website - https://www.malwarebytes.com/why-upgrading-matters-ceo/ - which is an advertisement for the premium version of malwarebytes. From malwarebytes' definiton of adware: "What is adware? Adware is unwanted software designed to throw advertisements up on your screen, most often within a web browser". This is clearly therefore adware and I would like to disable it. Link to post Share on other sites More sharing options...
David H. Lipman Posted July 20, 2019 ID:1323996 Share Posted July 20, 2019 (edited) When a Free version generates a Pop-Up for the paid-for version ( which is the fuel to provide a Free version in the first place ) it is categorized as nagware and not adware or spam. Adware and spam are malicious. Nagware is not malicious. It is simply a reminder that while you can use a free version, the paid-for version is preferred and provides greater ability. Whether it is the Free version of Avira AntiVir or its the Free version of Malwarebytes software, one can not blame the authors to remind the Free product users of the paid-for versions. If not for those paying for the software, there can be no Free version. You can call it nagware but not adware or spam. However it is purely your choice to to use the software Free or Paid-For. Using the Free version has that nagware cost. It is a fair trade-off for being provided at zero monetary costs. Edited July 20, 2019 by David H. Lipman Edited for content, clarity, spelling and grammar Link to post Share on other sites More sharing options...
Maurice Naggar Posted July 20, 2019 ID:1323997 Share Posted July 20, 2019 (edited) It is not adware in its original terminology. Try uninstalling and reinstalling Malwarebytes for Windows using the Support tool. Uninstall and reinstall using the Malwarebytes Support Toolhttps://support.malwarebytes.com/docs/DOC-2674 Edited July 20, 2019 by Maurice Naggar Link to post Share on other sites More sharing options...
exile360 Posted July 20, 2019 ID:1324001 Share Posted July 20, 2019 I've made a note of your feedback and will pass it on to the Product team. I strongly suspect that this notification/marketing campaign is not intended to pop up nearly as frequently as you're seeing it and that this behavior is the result of a bug, particularly since you are the first user that I am aware of who has seen and reported this behavior to us. Hopefully whatever is causing the notification to repeat the way you describe will be a simple fix for the Developers so that it does not occur in the future. In the meantime I apologize that you have experienced this problem, and I am confident that the team will address this issue as soon as possible. Please don't hesitate to let us know if you have any further feedback, suggestions or issues. Thanks Link to post Share on other sites More sharing options...
bdubrow Posted July 20, 2019 ID:1324024 Share Posted July 20, 2019 Hi @m314— Thank you for reporting this. As exile360 noted, this definitely sounds like a bug. I’ve asked one of our quality assurance team members to reach out to you separately to see if we could better understand what might be happening in your case. The message you referenced should only display once, so perhaps there is some issue tracking that it has displayed once already on your computer. We appreciate your contacting us about this so we can investigate. Link to post Share on other sites More sharing options...
Staff Santos117 Posted July 22, 2019 Staff ID:1324279 Share Posted July 22, 2019 Hi @m314 Would you be able to gather some logs from your system so I can further debug this issue? Here are some instructions on how to do so Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" Link to post Share on other sites More sharing options...
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