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Some funky current fried my Windows 10 SSD, leaving me momentarily without a computer. I am aware of and had once previously de-activated/re-activated my Malwarebytes lifetime license, but that was when I was able to access the originally installed program. I should be up and running with a replacement desktop within the month but am concerned as to how to proceed with removing/de-activating the license from the dead drive to a newer one.

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab on the left column
    0. UI.png
  7. Click the Gather Logs button
    17. Advanced.png
  8. A progress bar will appear and the program will proceed with getting logs from your computer
    19. System Repair Progress.png
  9. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
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Click "Reveal Hidden Contents" below for details on how to attach a file:
 

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To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

mb_attach.jpg.220985d559e943927cbe3c078b
 

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Thanks in advance for your patience.

-The Malwarebytes Forum Team

 

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Greetings,

If you haven't done so already, you should sign up for an account at My.Malwarebytes.com using, if possible, the same email address you used when you originally purchased your license (assuming you still have access to that original email address).  Instructions on doing so can be found in this support article.  If you don't have access to that original email address then sign up with your current email address and try adding your license to your account using the method described in this support article.

If that was successful you should now be able to manage and deactivate your license from your previous device/installation using the method described in this support article.

If that does not resolve the issue then you will need to contact Malwarebytes Support directly by filling out the form on the bottom of this page and they will assist you.  Please include your license ID and Key and, if you still have them, your order number and a copy of your original purchase receipt/email as this will make it much easier and faster for them to get your license key tied to your new account and current email address so that you can manage your license in the future without having to contact Support.

I hope this helps, and if there is anything else we might assist you with please let us know.

Thanks

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