Lifetime Licence query & 'My Account'

[Rhin]

Hi there,

First time Topic - so be gentle please.

I bought my ONE MACHINE MB 5th June 2011 [through Cleverbridge, Electronic download - I still have the Clleverbridge ref Number and original ID Number & Licence number], I have never had to contact support for everything as MB has always worked and I have never had any problems what so ever, more than happy. I just read the forums every few days and catch up, never had a need to comment.

Obviously my MB has always just upgraded from I believe version 1.7 or something like that and the Lifeline Licence works each time.

My query is that I have never registered the 'My Account' thing as I said it just works. Having read the recent topics regarding Lifetime Licences and deactivation, I am very wary in upgrading to 3.8 in case. So I would rather be prepared on what to do in case.

When I click the 'My account' page it fills in my VERY old email address already and if I registered I do not remember the password.

All I am asking is how to proceed in case something happens when I upgrade to the newest version, do I need to register for My Account to start a support ticket [if my licence goes wrong for some reason]?

I apologise if I have not made myself very clear, all the very best.

Rhin

[Malwarebytes]

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[Porthos]

1 hour ago, Rhin said:

When I click the 'My account' page it fills in my VERY old email address already and if I registered I do not remember the password.

Do you still have access to the "old" email account? If so just click on forgot password and change it.

[Rhin]

11 minutes ago, Porthos said:

Do you still have access to the "old" email account? If so just click on forgot password and change it.

Hi there,

No I got rid of that about 4 years ago, I tried to post another to state this however it came back saying it was spam! I have a totally different email address now

Rhin

[Porthos]

1 minute ago, Rhin said:

I have a totally different email address now

To fix your account you will have to contact support with all of your information.

https://support.malwarebytes.com/community/consumer/pages/contact-us

Edited July 20, 2019 by Porthos

[Rhin]

2 minutes ago, Porthos said:

To fix your account you will have to contact support with all of your information.

https://support.malwarebytes.com/community/consumer/pages/contact-us

Thanks for the reply, however I have tried this but I cannot do this as I am not registered with My Account and the only 3 options on the page is Chat with us [closed] Forums & My Account which I have never registered for.

If I register this with my new email address which is not the one I originally registered with with all my details, will it accept it OK or because the original purchase was with the very old email address will it come back stating my details are already taken by someone else, apologies for being a pain as I just want to be certain.

Thanks - Rhin

[Rhin]

ah - I see ok I forgot to give full permission with NoScript - I see, thank you I will create a ticket now, all the best - Rhin

[Maurice Naggar]

@Rhin   Hello.

Please do not be over-concerned about doing a upgrade to the latest version.  You conform to the usage on only one pc for the Lifetime license.

There is no call to be concerned.   Here is what I honestly suggest to get a good Upgrade.

My advice is:  Close all open apps/windows.  Do a Windows Restart.  & dont open any extraneous apps.

Start Malwarebytes, click on Settings
then click Applications tab
then click on Install Application Updates

 

Allow it time to check for Updates. Then when prompted, follow the prompts to have the latest 

Click on YES when you get re-prompted.   Watch & monitor all of the process.

Let us know if this works for you.

NOTE:

It is not mandatory for you to have a entry in My Account to do a upgrade

[Rhin]

Hi Maurice,

Thank you very much for your assurance and have just carried the update you suggested and it worked.

I was very wary owing to these problems people are talking about here.

In addition the fact that I did not have a 'MyAccount' & I bought MB all those years ago  and no longer have the old email address. Crisis averted and I thank you.

Thanks for all the expert volunteers & staff who assist here on the forum, much appreciated.

Rhin

ps. Could you please close topic as sorted