Judeb Posted July 20, 2019 ID:1323861 Share Posted July 20, 2019 I just installed the free upgrade version of the Premium product. It won't start. Error message says service won't start. How do I fix this? Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted July 20, 2019 Staff ID:1323862 Share Posted July 20, 2019 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Porthos Posted July 20, 2019 ID:1323863 Share Posted July 20, 2019 7 minutes ago, Judeb said: I just installed the free upgrade version of the Premium product. It won't start. Error message says service won't start. How do I fix this? Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click Start repair be patient and follow the prompts. Link to post Share on other sites More sharing options...
Judeb Posted July 20, 2019 Author ID:1323864 Share Posted July 20, 2019 Problem solved. Uninstalled and reinstalled. Works now. Link to post Share on other sites More sharing options...
Porthos Posted July 20, 2019 ID:1323865 Share Posted July 20, 2019 Just now, Judeb said: Problem solved. Uninstalled and reinstalled. Works now. Thanks for the update. Feel free to post if you have any other issues. Link to post Share on other sites More sharing options...
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