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Biscuitz13

I have the same problem.  On hols and someone at home used my PC for??

Anyway I run Malware every day and it now comes up with 69 items identified.

I Quarantine them and then delete them.

I reboot the PC.

 

I run Malware again and Guess what - I again have 69 Items that I again g through the same process of quarantining and deleting.

Then I do it again and Guess what ...... you've got the idea .... it's and endless loop!!!

 

This is the Premium - not the free version.

Just what have  paid for?

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Well I'm just an old guy who pays the premium and by the look of your details you are way way ahead of my in the technical field.

I just want to be able to export the file to the Help Desk / Support Desk / Someone so they can tell me step by step how to get rid of these items.

Not a genius with technology.

Starting to question why I pay and not just use the free version.

Good luck and I will follow your post wishing you a fix and maybe some details so that I can also get a fix.

Cheers

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Thank you Biscuitz13.

Great info.

I've had the problem about 8 days and I'm not smart enough to go back a windows version.  I'll see if there is an update for Windows  can load.

Really disappointed with the Help offered - especially for Premium i.e. paying customers.

 

Cheers and good luck.

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Hi, @ElPerroLoco    :welcome:

My name is Maurice. I will be helping and guiding you, going forward on this case.

I am sorry to see that your posts were on a Case for another individual.  It would have been far better tht you had created your own Case.  I have moved your posts here.

In Malware removal help we expect just One person to have his own case  and not have other people's issues over layed on top.

That is to say, help here is One to One.  Not a group thing,

Only you and I will be sharing this Topic.  Be very sure you do FOLLOW this topic on the forum.


We need to get information from this machine in order to have the proper detail to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

    Download Malwarebytes Support Tool
    
    
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support-1.4.0.615.exe to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"

    Do NOT use the button “Start repair” !
    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply.

 

Thank you.

 

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Hey Maurice

I have been having this problem for 8 days and it was with the last windows update - coincidence?

I run M a.ware, Quarantine and Delete then reboot the PC.

Start up and run Malware and get the exact same 69 items which I treat the exact same way.

HELP

Thanks

ElPerroLoco

Malware-69items.PNG

Wndows-update.PNG

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Thanks for the report.  The tagged items with P U P  are related to the Chrome browser.

[ 1 ]

The Chrome Syncing feature gets in the way of cleanups.

need you to  use Chrome  and then   go to https://www.google.com/settings/chrome/sync and sign into your account.
Scroll down until you see the "reset sync" button and click on the button
At the prompt click on "Ok".

 

[ 2 ]

I  would suggest to download, Save, and then run Malwarebytes ADWCLEANER.

Please close Chrome and all other open web browsers after you have saved the Adwcleaner and before you start Adwcleaner.

 

Please download  Malwarebytes AdwCleaner from here:
Click the blue Download button.   ( do not pay attention to the other text displayed on that screen).

Be sure to Save the file first, to your system.  Saving to the Downloads folder should be the default on your system.

 

Go to the folder where you saved Adwcleaner. Double click AdwcleanerGUI  to start it.

At the prompt for license agreement, review and then click on I agree.

 

You will then see a main screen for Adwcleaner. ( if you do not see it right away, minimized the other open windows, so you can see Adwcleaner).

Then click on Dashboard button.

Click the blue button "Scan Now".

 

allow it a few minutes to finish the Scan.   Let it remove what it finds.

NOTE:  When it comes to the section "

Pre-installed applications

 

You can skip that.

Please find and send the Adwcleaner "C" clean report.

In Adwcleaner, click the "Reports" button.  Look at the list of reports for the latest date & type "Clean".

Double Click that line & it will open in Notepad.   Save the file to your system and then Attach that with your reply.

[ 3 ]

Start Malwarebytes from the Start menu.


Click the SCAN button.
Select a Threat Scan ( which should be the default).

When the scan phase is done, if any item is detected,  be real sure you Review and have all detected lines items check-marked on each line on the left. That too is very critical.

Then click on Quarantine selected.

Attach a copy of that scan-run report ( of Malwarebytes )

Thanks.  Keep me advised.

 

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@ElPerroLoco     please stick with this Topic here.   This topic is yours.  Do not post in the other user topic.

Your last posts really got things confused.   Each person has his own Topic.

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Hey Maurice

Not trying to confuse you - I read your e-mail and click on the "Go to this Post" So if you don't want me to go to that post don't put it in the e-mail.

Now I think I have done what you have asked.

File attached.

Cheers

 

AdwCleaner[S00].txt

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In future, if sending Adwcleaner reports, always look for the "Clean" reports from it.  Those have "C"  in the file name ....   like Adwcleaner[C02],txt

The Malwarebytes for Windows scan report only found PUP.Optional.MindSpark.Generic  and that all was about CHROME browser.

See this article on the Malwarebytes Blog that describes      PUP.Optional.MindSpark     https://blog.malwarebytes.com/detections/pup-optional-mindspark/

P U P are pests.  But they are not malware.  But since this could be a hijacker, if we do not make progress, the measure of last resort would be to switch to another web browser  ( which right now, you should stop using Chrome).  We may wind up where Chrome should be uninstalled.   and then if you absolutely have to use Chrome, then do a new install.

.

The source generator of those P U P is one extension on this Chrome browser, the Filmfanatic extension, which you need to uninstall from Chrome !

Quote

CHR Extension: (FilmFanatic) - C:\Users\dmorgan\AppData\Local\Google\Chrome\User Data\Default\Extensions\cehepnoajabbkbfdlpepecmfcacbkbhe [2019-07-19]

[ 1 ]

Start Chrome.

Look on the upper top right and click on the 3 dots ( or dashes) menu icon of Chrome ( top bar). 

Then click on More Tools > then click on EXTENSIONS.

 

Look for Filmfanatic

then if you see on its right a blue color slider, click or slide it to the left so that it is dimmed to grey color ( turned off)

Then click on REMOVE with your mouse.   Then Close Chrome.

 

[ 2 ]

I know this list is long, but you will find it very helpful with your end goal.

Before you begin this next set of procedures, it is highly suggested to a ) Close and save all open work documents.
b) Close and EXIT out of your other open programs.
c) Use the windows Start Menu and do a RESTART.

Let the new session settle in and then do what follows.
Start Malwarebytes.

Click Settings. Click Protection tab & scroll down to Scan options.
( use the scroll bar at the right as needed).

On the section "Potential Threat Protection"
look down at the one "Potentially Unwanted Programs (PUPs)" look and make sure it is set to
"Always detect PUPS ".

and

look down at the one "Potential Unwanted Modifications (PUM)" look and make sure it is set to
"Always detect PUM ".

and
scroll all the way down to the section Automatic Quarantine
On the line "Automatically quarantine detected malware" be sure it is ON



Then once all set there, click on SCAN button
Then insure Threat scan has a check mark. Then click Start scan.
Review the results list.
Then I would suggest you make sure all lines have a check mark

To that end, if you click the very top left checkbox you can force all lines to be selected for removal. Be sure each line is checked.

image.png.c4f12ca2b25060c36af0bd80d42fed9a.png



Then you can proceed to click on the blue button Quarantine selected.


Let me know how it goes.
In Malwarebytes.
Click the Reports button ( on the left )
Look for the "Scan Report" that has the most recent Date and time.

When located, click the check box for it and click on View Report.
Then click the Export button at the bottom left.
Then select Text File (*.txt)

Put in a name for that file and remember where the file is created.

Then attach that file with your reply.
Thank you.

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Hello,  Checking in to see, How are things ?

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1 hour ago, Maurice Naggar said:

Hello,  Checking in to see, How are things ?

Hey Maurice

Thank you for your assistance.

This seems to have now been resolved.

Again, thank you.

Cheers

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Hi.  That is excellent news.   Thank you for letting me know.

You may delete files I had you download.

It is not enough to just have a security program installed. Each pc user needs to practice daily safe computer and internet use.

 

Safer practices & malware prevention:
Follow best practices when browsing the Internet, especially on opening links coming from untrusted sources.
First rule of internet safety: slow down & think before you "click".
Free games & free programs are like "candy". We do not accept them from "strangers".


Never open attachments that come with unexpected ( out of the blue ) email no matter how enticing.
Never open attachments from the email itself. Do not double click in the email. Always Save first and then scan with antivirus program.

Never click links without first hovering your mouse over the link and seeing if it is going to an odd address ( one that does not fit or is odd looking or has typos).

 

Pay close attention when installing 3rd-party programs. It is important that you pay attention to the license agreements and installation screens when installing anything off of the Internet. If an installation screen offers you Custom or Advanced installation options, it is a good idea to select these as they will typically disclose what other 3rd party software will also be installed.
Take great care in every stage of the process and every offer screen, and make sure you know what it is you're agreeing to before you click "Next".

Use a Standard user account rather than an administrator-rights account when "surfing" the web.
See more info on Corrine's SecurityGarden Blog http://securitygarden.blogspot.com/p/blog-page_7.html
Dont remove your current login. Just use the new Standard-user-level one for everyday use while on the internet.


Check in at http://windowsupdate.microsoft.com 
Windows Update and install any Important Updates offered.

Make certain that Automatic Updates is enabled.
https://support.microsoft.com/en-us/help/12373/windows-update-faq




Keep your system and programs up to date. Several programs release security updates on a regular basis to patch vulnerabilities. Keeping your software patched up prevents attackers from being able to exploit them to drop malware.

For other added tips, read "10 easy ways to prevent malware infection"

.

My best to you.

Maurice

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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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