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tommybertsen

Licence deactivation after upgrading

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Hello. I have bought a licence with an ID included, and it is deactivated, for the second time, after upgrading. Now, I've followed some steps with the support tool, but it says "deactivate other devices first". This is not what I would like to see, as I have bought the licence and there are no other devices from my end that have an activated licence. If I click this message, it sends me to the mbam page with a strange e-mail which I can provide, if needed. 

I will also include a file from repair, attached in the next post. 

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2 hours ago, tommybertsen said:

it sends me to the mbam page with a strange e-mail which I can provide, if needed. 

If you saw a “usage level” error message while upgrading, you need to deactivate Premium on an old device. To manage the devices that are attached to your license, log in to your Malwarebytes account. From there, you can deactivate old devices and free up space. If you’re getting an error that says you have Premium activated on too many devices, follow the instructions in this FAQ. If you need more help, reach out to our support staff directly. 

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Hello and good morning.

There are no old devices of mine, there is one ID and key I bought from a reseller. If this was a scam, I do not know but it worked for about 1 year without problems, and it deactivated itself after the last upgrade. As he stated this licence was for 1 and only computer but, I suspect, he used it till it deactivates after an upgrade, and he vanished into thin air (I cannot contact him now).

And yes , that's the message 

Spoiler

image.png.1dd233f49d027f560d788ab7b4a7782c.png

but I cannot deactivate anything. When I try to put this on my account I get this error

Spoiler

image.png.616e8f88e496d05838645e318dece692.png

That means that the key IS legit, but he sold it more than one times and got that problem.
I couldn't know that I have to register the key through my account. I cannot find it anywhere on my subscriptions, it is surely registered with an other email (not mine)

Spoiler

image.png.acc9c3e760511c1208908840503e28d1.png

If I log out from my account, I see another email to enter as I said. Which is tottally wrong because I feel I am being scammed. If that's the case, I understand it's not Mbam's fault, but tottally mine...

I will buy another key as it seems cos for providing receit for opening a ticket, it needs a purchase from Mbam site itself.

There are some other resellers who seem to pay attention to "1 PC per key" for what they sell. I am being sceptical though... 
Had bought a 1-year 3-PC key from a reseller, which worked fine after updates, for a price that was at least 4 times lower than MBAM webpage.

Can you suggest anything else to recover this one or it is vanished for good? 

Thanx for taking the time to read my gibberish :) 

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Please contact Malwarebytes Support if you haven't done so already.  It may be that the key is legit and has simply reached its activation limit due to the upgrade; we've seen this on more than one occasion since 3.8 was released and several users have had success in getting their licenses working again and correctly linked to their My.Malwarebytes.com accounts by contacting Support.  It may well be that your assumptions about the situation and seller are correct, however I definitely think it's worth a try to see if this is not the case and learn whether or not Support will be able to get your license key validated for you and linked to your account so that you may continue using it.

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5 minutes ago, exile360 said:

Please contact Malwarebytes Support if you haven't done so already.  It may be that the key is legit and has simply reached its activation limit due to the upgrade; we've seen this on more than one occasion since 3.8 was released and several users have had success in getting their licenses working again and correctly linked to their My.Malwarebytes.com accounts by contacting Support.  It may well be that your assumptions about the situation and seller are correct, however I definitely think it's worth a try to see if this is not the case and learn whether or not Support will be able to get your license key validated for you and linked to your account so that you may continue using it.

You  mean submit a ticket? I will do right now, I cannot chat , I get an error. Thanx for the advice! 

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Yes, submit a ticket.  Hopefully they'll be able to get your license key back in working order for you.

Good luck, and if there is anything else we might assist you with please let us know.

Thanks

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20 minutes ago, exile360 said:

Yes, submit a ticket.  Hopefully they'll be able to get your license key back in working order for you.

Good luck, and if there is anything else we might assist you with please let us know.

Thanks

Thanx a lot, I submitted a ticket with the zip file I attached here. If nothing happens, I will buy another and see that I will activate it through my mbam account :) Thanx again! 

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