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Hi,

I have recently noticed a pop up ad on the bottom right hand corner of my laptop screen, it keeps popping up when i turn my laptop on. I have ran several Malwarebytes scans and nothing is detected. I have never clicked on the ad, i just click on the right hand X box and the ad goes away temporarily. 

I would like to know how to remove this adware? and if it could be a possible virus ?

Any suggestions would be appreciated.

Thank you. 

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Hi, @Mimireilly44     :welcome:

My name is Maurice. I will be helping and guiding you, going forward on this case.

What you described is a block event notice from the Malwarebytes web protection.  More detail is needed about it.

For Your Information:

The website  Block message indicates that a potential risk was blocked by the malicious website protection. 

The Malwarebytes web protection, by default, will always show each IP block occurrence.

The Malwarebytes Webs protection feature will advise customers when a known or suspected malicious IP is attempted to be reached (outgoing) or is trying access your PC.

 

See our info page https://www.malwarebytes.com/lp/ip-blocking/?ipblock=true

 

Incoming block notice can be ignored, our software is blocking the threat and there is nothing more that can be done.

On Outbound blocks, any attempted connection was stopped.

 

No action is required unless you’re also experiencing malware symptoms or there are multiple (different) IPs (ex;123.23.34 and 4.44.56).


We need to get information from this machine in order to have the proper detail to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

    Download Malwarebytes Support Tool
    
    
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support-1.4.0.615.exe to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"

    Do NOT use the button “Start repair” !
    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply.

 

Thank you.

 

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Hi Maurice, 

Malewarebytes did not block anything? I think you've misunderstood. The pop up was not associated with malwarebytes it looked like a possible virus ad. If it happens again i will try and take a screen shot of it. 

 

mbst-grab-results.zip

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Thank you for your response though. Will the file i uploaded help to see if my laptop has virus? also i am limited with understanding complex computer software terminology. 

 

Regards.

Mimi. 

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Hi Mimi.

I appreciate knowing you are something of a "newbie"  when it comes to terminology & computer security.

Thanks for running and sending the support tool.

The 2 most recent scans with Malwarebytes for Windows reported "no malware" present.

 

Re-reading your first post you said

Quote

I have recently noticed a pop up ad on the bottom right hand corner of my laptop screen,

SO it seems to me you are simply seeing some advertising from one of the web browsers on this machine.

i would like for you to read and do the suggestions on the following so that these kinds of "push ads" are not so easily able to appear.

See this article on our Malwarebytes Blog
https://blog.malwarebytes.com/security-world/technology/2019/01/browser-push-notifications-feature-asking-abused/

 

You want to disable the ability of each web browser on this machine from being able to allow "push ads". That means Chrome, Firefox, or Edge browser (on Windows 10), or on Opera.

Scroll down to the tips section "How do I disable them".

 

Let me know how it goes.  Let me know if you need other help.

Sincerely,

Maurice

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Hi.   Just checking in with you.  How are things?

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Hello.  How are things ?  Are you still with us ?

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Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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