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michmeik

qpdownload remains undetected

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I don't know how to submit a file or sample, but while I was looking for game downloads on July 6th my laptop got infected by qpdownload.  Some of the sites it leads you to are ransomeware and other badness.  I deleted the two games I tried to download that day--no effect. Neither Malwarebytes nor Sophos would detect qpdownload as a threat.  It is obviously an adware PUP, so I tried Adwcleaner.  It found 18 threats that Malwarebytes and Sophos didn't, but not qpdownload, or at least not all of it.  QP pops up less often now (usually about once an hour) but it's still there.  Please have your experts look into this adware and devise a fix for the next update.  Thanks, Michele Meikle

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Hello @michmeik

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

  • If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes 3 installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, please click Clean & Repair.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

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You need to temporarily disable Windows Defender if you have to. We really need those logs to see what is going on.

Thanks

 

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Please run the following fix. It will also zip up a file on your desktop with today's date and time. Please upload that zip file on your next reply too.

Reminder: You will need to temporarily disable Windows Defender to run this fix. Once completed make sure you re-enable Windows Defender.

 

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

Thanks

Ron

 

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Thank you. Please follow the directions from the following topic and let me know if that removes the downloader or not.

Thanks

Ron

 

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It did not.  Even with sync supposedly reset, and currently off, qpdownloader (which is a "dot com" BTW) still popped up about 30 minutes later.

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15 minutes ago, AdvancedSetup said:

Can you take a screenshot of it please and post.

Also, let me get a new fresh set of FRST logs please.

-

I don't know how to screenshot.

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Posted (edited)

I think I have screenshot figured out now.  But we have to wait for the doggone thing to pop up--usually happens once per hour, but there's no telling, really.

 

 

Addition July19.txt FRST July19.txt

Edited by AdvancedSetup
removed unneeded quotes

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They always come in threes.  I click "close" and they go away for about an hour.

Screenshot (5).png

Screenshot (6).png

Screenshot (7).png

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Ah-ha!  Learn something new every day.  I found it under Notifications and clicked on "Remove."  Won't know for another hour or so if that solves the whole problem, but I'm hopeful.  Thanks for your patience through all of this.  You've been great to work with.

Michele

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Well, just fired her up for the first time today, and no pop-ups...I mean annoying notifications.  Problem solved, I do believe!  Yea.

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Great, glad to hear Michele

I will go ahead and close your topic now and leave you with some advice to help keep your computer safe and clean going forward.

 

Let's get real. If you're not backing up your data and you're still using Google Chrome then you're just not serious about Privacy, Safety, and protecting your data. Malwarebytes is a fantastic program but you still need to back up your data and you still need to block scripts and Ads in your browser. 
If you're still using Google Chrome I would highly suggest you consider using Firefox instead. For more advanced users you might consider installing NoScript as well (it does have a higher learning curve though)

Help Secure your browsers
 
Please install uBlock Origin for your browsers to better protect your system

FireFox, ChromeOpera , SafariMicrosoft Edge
AdBlock for Internet Explorer
How to use uBlock Origin to protect your online privacy and security | uBlock Origin tutorial 2018

This video tutorial above explains how to use uBlock Origin in advanced user mode and all the advanced settings to protect your online privacy and help prevent unwanted sites from changing your browser settings

Browser push notifications: a feature asking to be abused
HTTPS Everywhere
NOTHING TO HIDE documentary

Review your email and Office choices

Quit Gmail for free encrypted email - Tutanota
Why ProtonMail Is More Secure Than Gmail
LibreOffice - Free and open source office suite

Use Password Management software

Bitwarden
KeePass Password Safe

Encrypted Instant Messenger and Voice Calls

Riot
Signal
Wickr Me

Follow-up Reading

Everything you need to know about cybercrime
10 easy ways to prevent malware infection 
Keep your data backed up

Thank you for choosing Malwarebytes  as your preferred security protection software and tell your friends and family too. We're here to help.


Ron

 

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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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