amir5600 Posted July 15, 2019 ID:1322811 Share Posted July 15, 2019 I still have jumping windows & pop ups also Malwarebytes says I'm clean.... Link to post Share on other sites More sharing options...
kevinf80 Posted July 15, 2019 ID:1322815 Share Posted July 15, 2019 Hello amir5600 and welcome to Malwarebytes, Continue with the following: If you do not have Malwarebytes installed do the following: Download Malwarebytes version 3 from the following link:https://www.malwarebytes.com/mwb-download/thankyou/ Double click on the installer and follow the prompts. If necessary select the Blue Help tab for video instructions.... When the install completes or Malwarebytes is already installed do the following: Open Malwarebytes, select > "settings" > "protection tab" Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on.... Go back to "DashBoard" select the Blue "Scan Now" tab...... When the scan completes quarantine any found entries... To get the log from Malwarebytes do the following: Click on the Report tab > from main interface. Double click on the Scan log which shows the Date and time of the scan just performed. Click Export > From export you have two options:Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your replyText file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply… Next, Download AdwCleaner by Malwarebytes onto your Desktop. Or from this Mirror Right-click on AdwCleaner.exe and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users) Accept the EULA (I accept), then click on Scan Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all the active processes Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply Next, Download Farbar Recovery Scan Tool and save it to your desktop. Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.htmlNote: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way... Be aware FRST must be run from an account with Administrator status... Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.) Make sure Addition.txt is checkmarked under "Optional scans" Press Scan button to run the tool.... It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The tool will also make a log named (Addition.txt) Please attach that log to your reply. Let me see those logs in your reply... Thank you, Kevin.... Link to post Share on other sites More sharing options...
amir5600 Posted July 15, 2019 Author ID:1322843 Share Posted July 15, 2019 Thanks Kevin I did it all It found PUP.Optional.SofTonicAssistant Softonic EN and failed to remove it. Link to post Share on other sites More sharing options...
amir5600 Posted July 15, 2019 Author ID:1322849 Share Posted July 15, 2019 AdwCleaner[S04].txt FRST.txt Addition.txt Link to post Share on other sites More sharing options...
kevinf80 Posted July 15, 2019 ID:1322898 Share Posted July 15, 2019 Did you run Malwarebytes....? Link to post Share on other sites More sharing options...
amir5600 Posted July 15, 2019 Author ID:1322901 Share Posted July 15, 2019 Yes I did Link to post Share on other sites More sharing options...
kevinf80 Posted July 15, 2019 ID:1322920 Share Posted July 15, 2019 Can I see the log.. Link to post Share on other sites More sharing options...
amir5600 Posted July 16, 2019 Author ID:1322959 Share Posted July 16, 2019 Sure AdwCleaner[S06].txt Link to post Share on other sites More sharing options...
kevinf80 Posted July 16, 2019 ID:1322981 Share Posted July 16, 2019 (edited) I want to see the log from Malwarebytes please, first step of my initial reply.. Edited July 16, 2019 by kevinf80 Link to post Share on other sites More sharing options...
amir5600 Posted July 16, 2019 Author ID:1323024 Share Posted July 16, 2019 Enclosed Report.txt Link to post Share on other sites More sharing options...
kevinf80 Posted July 16, 2019 ID:1323038 Share Posted July 16, 2019 Thanks for those logs. Avast, Bitdefender and Malwarebytes are installled and active on your system, whilst Malwarebytes works ok with either, Avast and BitDefennder will not work with each other. Your system will have major problems until either Avast or BitDefender are removed... Avast removal tool available here: https://www.avast.com/uninstall-utility BitDefender removal tool available here: https://www.bleepingcomputer.com/download/bitdefender-uninstall-tool/ The choice on which one to remove is up to you, but one must definitely go. When complete reboot your system and see how it responds. Next, Run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt under "Optional scan" Select scan, when done post the new logs. "FRST.txt" and "Addition.txt" Thank you, Kevin Link to post Share on other sites More sharing options...
amir5600 Posted July 17, 2019 Author ID:1323195 Share Posted July 17, 2019 Done and I'm still infected AdwCleaner[S07].txt Report.txt Link to post Share on other sites More sharing options...
kevinf80 Posted July 17, 2019 ID:1323202 Share Posted July 17, 2019 Thanks for those logs, continue: Please download Zemana AntiMalware and save it to your Desktop. Install the program and once the installation is complete it will start automatically. Without changing any options, press Scan to begin. After the short scan is finished, if threats are detected press Next to remove them.Note: If restart is required to finish the cleaning process, you should click Reboot. If reboot isn't required, please re-boot your computer manually. Open Zemana AntiMalware again. Click on icon and double click the latest report. Now click File > Save As and choose your Desktop before pressing Save. Attach saved report in your next message. Next, Download Sophos Free Virus Removal Tool and save it to your desktop. If your security alerts to this scan either accept the alert or turn off your security to allow Sophos to run and complete..... Please Do Not use your PC whilst the scan is in progress.... This scan is very thorough so may take several hours... Double click the icon and select Run Click Next Select I accept the terms in this license agreement, then click Next twice Click Install Click Finish to launch the program Once the virus database has been updated click Start Scanning If any threats are found click Details, then View log file... (bottom left hand corner) Copy and paste the results in your reply Close the Notepad document, close the Threat Details screen, then click Start cleanup Click Exit to close the program If no threats were found please confirm that result.... The Virus Removal Tool scans the following areas of your computer: Memory, including system memory on 32-bit (x86) versions of Windows The Windows registry All local hard drives, fixed and removable Mapped network drives are not scanned. Note: If threats are found in the computer memory, the scan stops. This is because further scanning could enable the threat to spread. You will be asked to click Start Cleanup to remove the threats before continuing the scan. Saved logs are found here: C:\ProgramData\Sophos\Sophos Virus Removal Tool\Logs Next, Run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt under "Optional scan" Select scan, when done post the new logs. "FRST.txt" and "Addition.txt" Let me see those logs in your reply, also let me know if there are any remaining issues or concerns.. Thank you, Kevin... Link to post Share on other sites More sharing options...
kevinf80 Posted July 19, 2019 ID:1323658 Share Posted July 19, 2019 Still with us amir5600...? Link to post Share on other sites More sharing options...
kevinf80 Posted July 24, 2019 ID:1324935 Share Posted July 24, 2019 Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
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