Jump to content
Boru

Export log blocked by Trojan

Recommended Posts

After booting up my old Windows 7 PC, like usual I waited until I saw my Malwarebytes logo on my PC taskbar, indicating protection is on and current. Initially, I found that Firefox was unresponsive. Then I found that I was unable to type a gmail message on both my PC AND on my iPhone, which doesn't run Malwarebytes. My wife is on the same broadband provider, and was able to send messages. I opened Malwarebytes, and briefly saw a message: "Export log blocked by Trojan."  I then started searching around the Malwarebytes site to find out what i am supposed to do about it, without success. I tried finding the message again, but couldn't. (Also, to add to my worry, I found that my Malwarebytes password was wrong, and had to reset a new one.) After a few minutes, I once again was able to start typing, everything seems normal. My question: Do I have a problem I still need to fix? Should I avoid opening banking or other websites? Or was this just some innocent transient glitch, perhaps as part of a security scan by Malwarebytes or Windows Defender? Thank you in advance.

Share this post


Link to post
Share on other sites

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab on the left column
    0. UI.png
  7. Click the Gather Logs button
    17. Advanced.png
  8. A progress bar will appear and the program will proceed with getting logs from your computer
    19. System Repair Progress.png
  9. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
  10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
     notify me.jpeg  

Click "Reveal Hidden Contents" below for details on how to attach a file:
 

Spoiler

To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

mb_attach.jpg.220985d559e943927cbe3c078b
 

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

 

Share this post


Link to post
Share on other sites

Greetings,

Based on the wording I suspect that what you saw was actually a block by Malwarebytes' Web Protection component and it was blocking some process from connecting to a known malicious website that is known to be used by Trojans.  You should be able to verify this by opening Malwarebytes and navigating to Reports and locating the most recent entry showing a web block entry.  Double-click on it and you should be able to see the details including the website that was blocked and the process that tried to connect to it (most likely your web browser).

If you still aren't sure you may do the following so that we can take a closer look at what's going on:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.