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gtwitty

Update failed, MBAM no longer works

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Greetings,

It looks like the upgrade install for the new version didn't complete.  Reinstalling it should correct the issue.  First, please try downloading and installing the latest build from here.  Once that's done, check to verify that Malwarebytes is now working properly.

If the problem still persists or it won't install for some reason please let us know and we'll proceed with further steps.

Please let me know how it goes.

Thanks

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Already done this, but downloaded latest build, windows immediately gets hung during install, task manager shows program unresponsive.

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MBAM no longer functions at all, clicking desktop icon returns error message, service not running or something.

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UPDATE, it seems to have become unstuck now, program responding, never seen anything like this before, looks like new version is now installed and running scan, perhaps I wasn't patient enough, we'll see if it finished scan without errors.

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Hello @gtwitty

I've moved your topic into the Malware Removal forum so we can review it closer. Can you please get me the following logs

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

 

Thanks

Ron

 

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Scan did complete, reported no threats detected, however when viewing the report under advanced tab, it said rootkits: disabled.  I looked under settings/scan options and scan for rootkits setting is on.  Is this a problem?  Why would this be?

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Please take a screenshot and also upload the scan file please. I'd really like to see those other logs too as it gives a much broader picture of what's happening on the computer.

Thanks

 

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Microsoft security Essentials seems to be running on my computer, and appears to be not allowing me to run FRST.exe.  Should I disable it, and if so, how?

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MSE did indeed identify FRST.exe as a threat, and removed it.  what now

Capture2.JPG

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I re-downloaded FRST.exe after disabling MSE, I should be able to scan this individual file with MBAM, but when I right-click it, I see option to scan with MSE only.  I don't see an option from MBAM main screen to scan single file.  Please advise, and thank you for all your help to this point.

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Open Malwarebytes, go to Settings, Applications. Scroll down a little to Windows Context Menus - turn that on if it's not on or toggle it off, wait a couple seconds and toggle it back on. It's possibly you may need to reboot but try the toggle.

image.png

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The scan for rootkit is not performed on a normal Threat Scan. If you want to do a rootkit scan you would need to choose a Custom Scan

Scan for rootkits utilizes a specific set of rules and tests to determine if a rootkit is present on your computer. For readers who are unfamiliar with this term, an explanation may be handy. A rootkit is malicious software that can be placed on a computer which has the ability to modify operating system files in a manner that hides its presence. Malware detection methods that rely on hooks to the operating system for detection and analysis would prove ineffective if the hooks had been purposely manipulated by malware. Our testing method is more intensive and more effective, but including rootkit scans as part of your overall scan strategy increases the time required to perform a scan.

 

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I noticed in the log several installed programs that appear to be "bloatware", if you see anything that should be removed let me know.

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A few questions:

Why does the MBAM scan log report rootkits: disabled when I have the settings/protection/scan options set to on?

Can/should I remove Microsoft Security Essentials (MSE)?

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Research In Motion\BlackBerry Desktop - Do you still use that?

WinRAR is old, if using would recommend updating
VLC is old
WinZip - ad and bloat, if you like it okay but 7-Zip is free open source and works quite well

I'm still reviewing the logs.

That's just how the scanner works. There is zero need to always scan for rootkits. That's why it must be run on a Custom Scan

 

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Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

Ron

 

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Ref attached file, cpu rebooted, everything seems fine. thank you.  Can you elaborate on what the problem was?

Fixlog.txt

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Some kind of infection got on the box and was blocking security software. Please try to install Malwarebytes now and it should work properly.

Let me know if any other issues or concerns

Ron

 

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