gtwitty Posted July 12, 2019 ID:1322376 Share Posted July 12, 2019 I ran tool, attached are results, please advise course of action. mbst-grab-results.zip Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted July 12, 2019 Staff ID:1322377 Share Posted July 12, 2019 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
exile360 Posted July 12, 2019 ID:1322379 Share Posted July 12, 2019 Greetings, It looks like the upgrade install for the new version didn't complete. Reinstalling it should correct the issue. First, please try downloading and installing the latest build from here. Once that's done, check to verify that Malwarebytes is now working properly. If the problem still persists or it won't install for some reason please let us know and we'll proceed with further steps. Please let me know how it goes. Thanks Link to post Share on other sites More sharing options...
gtwitty Posted July 12, 2019 Author ID:1322383 Share Posted July 12, 2019 Already done this, but downloaded latest build, windows immediately gets hung during install, task manager shows program unresponsive. Link to post Share on other sites More sharing options...
gtwitty Posted July 12, 2019 Author ID:1322385 Share Posted July 12, 2019 MBAM no longer functions at all, clicking desktop icon returns error message, service not running or something. Link to post Share on other sites More sharing options...
gtwitty Posted July 12, 2019 Author ID:1322386 Share Posted July 12, 2019 Link to post Share on other sites More sharing options...
gtwitty Posted July 12, 2019 Author ID:1322389 Share Posted July 12, 2019 UPDATE, it seems to have become unstuck now, program responding, never seen anything like this before, looks like new version is now installed and running scan, perhaps I wasn't patient enough, we'll see if it finished scan without errors. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 12, 2019 Root Admin ID:1322390 Share Posted July 12, 2019 Hello @gtwitty I've moved your topic into the Malware Removal forum so we can review it closer. Can you please get me the following logs Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens click Yes to disclaimer. Press Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well. Thanks Ron Link to post Share on other sites More sharing options...
gtwitty Posted July 12, 2019 Author ID:1322396 Share Posted July 12, 2019 Scan did complete, reported no threats detected, however when viewing the report under advanced tab, it said rootkits: disabled. I looked under settings/scan options and scan for rootkits setting is on. Is this a problem? Why would this be? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 12, 2019 Root Admin ID:1322400 Share Posted July 12, 2019 Please take a screenshot and also upload the scan file please. I'd really like to see those other logs too as it gives a much broader picture of what's happening on the computer. Thanks Link to post Share on other sites More sharing options...
gtwitty Posted July 12, 2019 Author ID:1322408 Share Posted July 12, 2019 Microsoft security Essentials seems to be running on my computer, and appears to be not allowing me to run FRST.exe. Should I disable it, and if so, how? Link to post Share on other sites More sharing options...
gtwitty Posted July 12, 2019 Author ID:1322410 Share Posted July 12, 2019 MSE did indeed identify FRST.exe as a threat, and removed it. what now Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 12, 2019 Root Admin ID:1322412 Share Posted July 12, 2019 Open Microsoft Security Essentials. Click on Settings > Real-time protection. In the right pane, uncheck "Turn-on real-time protection". https://www.pcworld.com/article/2025707/how-to-temporarily-disable-microsoft-security-essentials.html Link to post Share on other sites More sharing options...
gtwitty Posted July 12, 2019 Author ID:1322413 Share Posted July 12, 2019 mbam_scan_report_12jul19.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 12, 2019 Root Admin ID:1322414 Share Posted July 12, 2019 Good, now please see if you can get me the FRST logs Link to post Share on other sites More sharing options...
gtwitty Posted July 12, 2019 Author ID:1322416 Share Posted July 12, 2019 I re-downloaded FRST.exe after disabling MSE, I should be able to scan this individual file with MBAM, but when I right-click it, I see option to scan with MSE only. I don't see an option from MBAM main screen to scan single file. Please advise, and thank you for all your help to this point. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 12, 2019 Root Admin ID:1322418 Share Posted July 12, 2019 Open Malwarebytes, go to Settings, Applications. Scroll down a little to Windows Context Menus - turn that on if it's not on or toggle it off, wait a couple seconds and toggle it back on. It's possibly you may need to reboot but try the toggle. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 12, 2019 Root Admin ID:1322419 Share Posted July 12, 2019 The scan for rootkit is not performed on a normal Threat Scan. If you want to do a rootkit scan you would need to choose a Custom Scan Scan for rootkits utilizes a specific set of rules and tests to determine if a rootkit is present on your computer. For readers who are unfamiliar with this term, an explanation may be handy. A rootkit is malicious software that can be placed on a computer which has the ability to modify operating system files in a manner that hides its presence. Malware detection methods that rely on hooks to the operating system for detection and analysis would prove ineffective if the hooks had been purposely manipulated by malware. Our testing method is more intensive and more effective, but including rootkit scans as part of your overall scan strategy increases the time required to perform a scan. Link to post Share on other sites More sharing options...
gtwitty Posted July 12, 2019 Author ID:1322424 Share Posted July 12, 2019 Addition.txtFRST.txt Link to post Share on other sites More sharing options...
gtwitty Posted July 12, 2019 Author ID:1322426 Share Posted July 12, 2019 I noticed in the log several installed programs that appear to be "bloatware", if you see anything that should be removed let me know. Link to post Share on other sites More sharing options...
gtwitty Posted July 12, 2019 Author ID:1322429 Share Posted July 12, 2019 A few questions: Why does the MBAM scan log report rootkits: disabled when I have the settings/protection/scan options set to on? Can/should I remove Microsoft Security Essentials (MSE)? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 12, 2019 Root Admin ID:1322437 Share Posted July 12, 2019 Research In Motion\BlackBerry Desktop - Do you still use that? WinRAR is old, if using would recommend updating VLC is old WinZip - ad and bloat, if you like it okay but 7-Zip is free open source and works quite well I'm still reviewing the logs. That's just how the scanner works. There is zero need to always scan for rootkits. That's why it must be run on a Custom Scan Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 12, 2019 Root Admin ID:1322440 Share Posted July 12, 2019 Please download the attached fixlist.txt file and save it to the Desktop.NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. fixlist.txt Ron Link to post Share on other sites More sharing options...
gtwitty Posted July 13, 2019 Author ID:1322511 Share Posted July 13, 2019 Ref attached file, cpu rebooted, everything seems fine. thank you. Can you elaborate on what the problem was? Fixlog.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 13, 2019 Root Admin ID:1322517 Share Posted July 13, 2019 Some kind of infection got on the box and was blocking security software. Please try to install Malwarebytes now and it should work properly. Let me know if any other issues or concerns Ron Link to post Share on other sites More sharing options...
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