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This past spring my e-mail account was attacked by ransomware, my phone company changed my e-mail and all went well. I changed all my e-mails on everything I could think of before they deactivated the old e-mail. Well the one i forgot was malwarebytes. The other day I uninstalled malwarebyes and reinstalled it when I types in the key got a response that I had reached the limit for computers and needed to sign in and delete the old ones. Well the old e-mail is gone and can't sign in and can't get a response from support to fix the problem. Anybody got an answer.

Thanks, Bill

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Hello @billnconnie and :welcome:

I've asked for someone in support to try and look at your ticket today. They are a bit back logged so it may take time. Please try to be patient.

Thank you

Ron

 

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You'll find information on changing your email address for your My.Malwarebytes.com account in this support article.  If that doesn't work then Support will be able to make the change for you.

Good luck, and if there is anything else we might assist you with please let us know.

Thanks

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The old e-mail for the account has been terminated, I can't sign in because I don't remember my password and need the old e-mail for them to send a new password word setup.

I just need the license key move to my new malware account account that I've set up with the new e-mail.

Thanks, Bill

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Understood, yeah if you can't sign in then Support will have to take care of it for you.  I just figured the only issue was that the email address needed to be changed.  Support will be able to move your license to your new account so that you'll be able to manage your license and get it deactivated and reactivated on your current installation.

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Hello @billnconnie

I see that one of the support agents replied to your ticket. Hopefully they will have the My Account email issue resolved by tomorrow.

Did you require any assistance with activating Malwarebytes or scanning, removing any malware?

Thank you

Ron

 

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I did hear from the agent but so far the issue hasn't been resolved, maybe today. I need no other assistance, thanks for asking.

Thanks Bill

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