MB_Victim Posted July 11, 2019 ID:1322155 Share Posted July 11, 2019 Adding insult to injury, in the few days since I have submitted my support request, I have heard nothing from support regarding my case, but I have gotten spam from Malwarebytes. Speaks volumes. Link to post Share on other sites More sharing options...
Porthos Posted July 11, 2019 ID:1322156 Share Posted July 11, 2019 1 minute ago, MB_Victim said: I have heard nothing from support regarding my case With the volume of requests, Support is taking at least 3-7 days. Link to post Share on other sites More sharing options...
Maurice Naggar Posted July 11, 2019 ID:1322157 Share Posted July 11, 2019 (edited) MB_victim, When did you submit ticket ? I would allow 3 to 4 business days ( week days). By the way, there is a first automated reply to each new ticket, on same day that the ticket is created. a auto-reply. Edited July 11, 2019 by Maurice Naggar note added Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 11, 2019 Root Admin ID:1322158 Share Posted July 11, 2019 Hello @MB_Victim and I'm showing that the license is currently in use and active. If you're going to move the license to another computer simply open Malwarebytes on the computer it is currently activated on and click on the Deactivate button. Then wait a minute and restart that computer. Install the software onto the new computer and input the license information and activate it. There should not be an issue doing it that way. If you do run into any issues please let me know. For referencehttps://forums.malwarebytes.com/topic/249141-having-licensing-issues-after-a-malwarebytes-upgrade/ Thanks Ron Link to post Share on other sites More sharing options...
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