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sellma

My lifetime licence has changed

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Hi. I just updated malwarebytes as per request on my 3 Pc's. Now i can't activate 2 of them.

This has been a lifetime licence for 3 pc's since i bought it in 2010. I have had 3 pc's using this licence with the same key for 9 years. I stress this point because a number of comments mention that there has never been a 3 pc licence. A copy of my original order was sent to me last year upon request from customer services, after a discussion about this exact point.

My licence is now showing 0 of 1 devices activated where up until the update it was showing 0 of 3 devices activated

 

 

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

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If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

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Hello @sellma

Sorry to hear of your issues. I do see that you have an open support ticket created just a few moments ago. Please stick with your support agent and they will assist you.

As we're unable to rectify license issues ourselves on the forums I will go ahead and close your topic and Support will continue to assist you. Please be patient as there is a bit of a back log.

Thank you

Ron

 

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