TreyDay Posted July 11, 2019 ID:1322070 Share Posted July 11, 2019 Hi, Yesterday I made a mistake and misclicked. I now got this Mail.ru PUP constantly popping up, even when I remove it with malwarebytes. However, it keeps coming back and I don't know how to remove it. I hope there's some one that can help me to remove it. Link to post Share on other sites More sharing options...
kevinf80 Posted July 11, 2019 ID:1322077 Share Posted July 11, 2019 Hello TreyDay and welcome to Malwarebytes, Continue with the following: Open Malwarebytes, select > "settings" > "protection tab" Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on.... Go back to "DashBoard" select the Blue "Scan Now" tab...... When the scan completes quarantine any found entries... To get the log from Malwarebytes do the following: Click on the Report tab > from main interface. Double click on the Scan log which shows the Date and time of the scan just performed. Click Export > From export you have two options:Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your replyText file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply… Next, Download AdwCleaner by Malwarebytes onto your Desktop. Or from this Mirror Right-click on AdwCleaner.exe and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users) Accept the EULA (I accept), then click on Scan Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all the active processes Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply Next, Download Farbar Recovery Scan Tool and save it to your desktop. Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.htmlNote: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way... Be aware FRST must be run from an account with Administrator status... Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.) Make sure Addition.txt is checkmarked under "Optional scans" Press Scan button to run the tool.... It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The tool will also make a log named (Addition.txt) Please attach that log to your reply. Let me see those logs in your reply... Thank you, Kevin.... Link to post Share on other sites More sharing options...
TreyDay Posted July 11, 2019 Author ID:1322080 Share Posted July 11, 2019 I think I solved it already. Came across this post after some searching. This worked as far as I am aware, I no longer get the PUP threads. I think the issue was due to the SYNC with google. After scanning and removing the SYNC automatically fixed the files it deleted. I noticed there was a mail.ru search engine which was likely to be the issue. Link to post Share on other sites More sharing options...
kevinf80 Posted July 11, 2019 ID:1322081 Share Posted July 11, 2019 Have you checked your system to see if mail.ru is still present...? Link to post Share on other sites More sharing options...
TreyDay Posted July 11, 2019 Author ID:1322083 Share Posted July 11, 2019 27 minutes ago, kevinf80 said: Have you checked your system to see if mail.ru is still present...? I rescanned with MB and Adwcleaner and it found nothing. I will keep an eye out and see if it returns. Link to post Share on other sites More sharing options...
kevinf80 Posted July 11, 2019 ID:1322084 Share Posted July 11, 2019 Can you run FRST and post the produced logs... Link to post Share on other sites More sharing options...
TreyDay Posted July 11, 2019 Author ID:1322091 Share Posted July 11, 2019 53 minutes ago, kevinf80 said: Can you run FRST and post the produced logs... Sure, here you go. FRST.txt Addition.txt Link to post Share on other sites More sharing options...
kevinf80 Posted July 11, 2019 ID:1322141 Share Posted July 11, 2019 Thanks, logs are good... to clean up: Right click on FRST here: C:\Users\dna03\Desktop\FRST64.exe and rename uninstall.exe when complete right click on uninstall.exe and select "Run as Administrator" If you do not see the .exe appended that is because file extensions are hidden, in that case just rename FRST64 to uninstall That action will remove FRST and all created files and folders... Next, Read the following links to fully understand PC Security and Best Practices, you may find them useful....Answers to Common Security Questions and best PracticesDo I need a Registry Cleaner? Take care and surf safe Kevin... Link to post Share on other sites More sharing options...
TreyDay Posted July 12, 2019 Author ID:1322318 Share Posted July 12, 2019 16 hours ago, kevinf80 said: Thanks, logs are good... to clean up: Right click on FRST here: C:\Users\dna03\Desktop\FRST64.exe and rename uninstall.exe when complete right click on uninstall.exe and select "Run as Administrator" If you do not see the .exe appended that is because file extensions are hidden, in that case just rename FRST64 to uninstall That action will remove FRST and all created files and folders... Next, Read the following links to fully understand PC Security and Best Practices, you may find them useful....Answers to Common Security Questions and best PracticesDo I need a Registry Cleaner? Take care and surf safe Kevin... Thank you Kevin for your help, I appreciate it. One request though, can you remove or lock the files I've send before for privacy reasons? Thanks! Have a good day. Link to post Share on other sites More sharing options...
kevinf80 Posted July 12, 2019 ID:1322331 Share Posted July 12, 2019 Hello TreyDay Your thread will be locked and moved to the resolved malware removal section of the forum.. If you want the logs removing you will have to contact one of the admin guys... Thanks, Kevin.. Link to post Share on other sites More sharing options...
kevinf80 Posted July 13, 2019 ID:1322534 Share Posted July 13, 2019 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
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