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Unable to save Exclusions

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If your exclusions aren't being retained then it could be a problem with permissions.  Malwarebytes doesn't have any kind of save button in the UI for settings.  Whenever a setting is changed in the UI it is supposed to be written to the program's configuration files on disk and so they should be retained.  If they are not being retained then there could be a problem preventing them from being written to the configuration files on disk.

Please do the following so that we can check to see the current status of your Malwarebytes installation to try and determine what might be causing the issue:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply


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Thanks.  Your logs show that the following items exist in your Exclusions for Malwarebytes.  They are all Web Exclusions (i.e. items excluded from the Web Protection component):


Was there anything else you were trying to exclude that is not listed there?

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They don't need to be checked to be active.  Anything listed in the Exclusions tab will be excluded.  If you still aren't able to reach those sites then you may need to clear your web browser's cache and DNS cache.  Sometimes after a site has been blocked and redirected by Malwarebytes, Windows and/or your browser may remember that modified route/connection so that when you attempt to visit the same site again after excluding it in Malwarebytes you still aren't able to reach the site because Windows doesn't route it correctly/make the connection.  The only reason checkboxes exist in the Exclusions tab (and any other tab in Malwarebytes) is so that you can select multiple entries at the same time for doing things like deleting multiple entries at once (you'll notice that when you check the boxes next to any of them that the Remove Exclusion button becomes active, and if you check the box next to 2 or more of them that the button changes its text to plural Remove Exclusions instead of just Remove Exclusion).

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