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scanning time elapsed

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Hello, I am using version 3.8.3 premium trial.

I am trying to do a complete scan of my computer. When I leave for work at 7am I start the full scan, when I get back home 11 hours later the scan has barely progressed at all. The timer reads 3 hours elapsed and only 500K files scanned. The same happened yesterday, with 3,5 hours duration and 800K files scanned in the same volume of time. I have been using malwarebytes free and bitdefender together for years, and they have always been able to finish a full complete all-encompassing scan while I am at work. But now it suddenly doesn't. The time elapsed reads only 3 hours, which is bugging me. Did the scanner stand still for the other 8 hours doing nothing? Is some malware impeding or blocking the scanning process?

Even the file count for 3 hours of scanning was strangely low, so I started a second scan after getting home which ran for 3 hours and totaled 1.2 million files before I shut it down and went to bed. What is going on here? Is the a log file somewhere that can tell me what the program was doing throughout the scan, if it stalled or paused or anything like that?

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  • Staff

***This is an automated reply***


Thanks for posting in the Malwarebytes 3 Help forum.


If you are having technical issues with our Windows product, please do the following: 


If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

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  • Root Admin

Hello @fjesfjes and :welcome:

Please try the following

Start an elevated Admin command prompt and type in the following and press the Enter key


It will say the volume is locked. Press the Y key to allow it to run on restart.

Then follow the directions from the following topic which should also restart the computer when done and allow that disk check to also run.


Then let us know if the scan times are still very slow or not.

Just an FYI that there really is no need to run a Full scan more than once every month or so unless you're actively visiting or working with malware as the Threat Scan already detects all known locations where threats are found.




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