MB 3 will not accept my ID and license key

[ChrisCJ]

I followed the link to upgrade to version three, on completion of installation my Malwarebytes has reverted to the free trial period. I tried to activate by manually inputting my ID and license key but got a message that "I have exceeded the maximum allowed number of installations allowed. There is a problem with your license key and we are unable to activate your license." I clicked on the button "Deactivate other devices" and I was diverted to the Malwarebytes website which had a message "OOPS something has gone wrong". I logged into my account to attempt to activate my licence from there but that also failed and my licence details on my account showed " number of devices activated 0/1 (none of one)" I have a lifetime licences for the product which I bought on 24 October 2013, this is the Malwarebytes invoice number date, I also have the documentation from Cleverbridge; Your cleverbridge reference number: 51158243, this was paid for with Paypal.

I have tried uninstalling and reinstalling Malwarebytes but this does not help. I would welcome help from other forum users and also from Malwarebytes staff.

Can you please help me to resolve this activation issue, the trial period left is now twelve days and I wish to have the activation completed before this "trial period" expires.

Regards, ChrisJC

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

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[exile360]

Greetings,

It could just be an issue with the servers when trying to activate.  Please wait a few hours before trying to activate again, and then try once more and it should work at that point.  If it does not, then please contact Malwarebytes Support and they will correct the issue for you.  You may contact them directly by filling out the form on the bottom of this page.

I hope this helps, and if there is anything else we might assist you with please let us know.

Thanks

[AdvancedSetup]

Hello @ChrisCJ

Sorry to hear you're having issues. Please log back into your My Account page. Click on the Deactivate ALL button.  Do not click on Activate.

Wait a few minutes. Then restart the computer. Then try to activate again and let us know how that goes please.

 

Find my premium license key
https://support.malwarebytes.com/docs/DOC-1264

Create your My Account profile
https://support.malwarebytes.com/docs/DOC-1036

Once setup is complete, you are logged into My Account, where you can:

    manage your subscriptions
    view your order history
    retrieve your license keys
    deactivate your licenses
    download the latest Malwarebytes software
    update your billing information

Your My Account profile only shows purchases registered to your login email.  You must set up a new My Account login for each email address you have registered with Malwarebytes.

My Account Login Page
https://my.malwarebytes.com/

Contact Malwarebytes Support
https://support.malwarebytes.com/community/consumer/pages/contact-us

 

If you do need additional help please let us know and we'll be more than happy to assist you.

[ChrisCJ]

Hi,

Thank you for all of the help. I followed advice from MB of logging in to my MB account and deactivated devices and immediately the number of available devices changed from 0 of 1 to 1 device available. I reinstalled MB and entered the license ID and license key and this was successful. So thankfully the problem is now solved.

Regards, ChrisCJ

[Maurice Naggar]

Hi ChrisCJ,

That is great.  Thanks for the good news.

Sincerely,

[AdvancedSetup]

Very glad to hear @ChrisCJ

As this issue is now resolved I will go ahead and close your topic

Take care

Ron