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Lifetime License removed following update


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Following the constant spam of popups to update malwarebytes, I did and following the update the license key was seemingly missing. There was no error of that sort that appeared, rather I was just placed on a 14 day premium trial as if I hadn't purchased malwarebytes. Any ideas how I can get the license back or am I now supposed to purchase another license?

 

Thanks.

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9 minutes ago, HypoCheese said:

Any ideas how I can get the license back

I'm sorry to hear you're having issues activating the program. If you're not able to resolve them on your own, then please submit a ticket to our Support and someone will assist you. I highly recommend you also either setup your My Account page or ask for assistance from our Support in getting that setup as well so that in the future you're able to manage this on your own.

 


Find my premium license key
https://support.malwarebytes.com/docs/DOC-1264

Create your My Account profile
https://support.malwarebytes.com/docs/DOC-1036

Once setup is complete, you are logged into My Account, where you can:

    manage your subscriptions
    view your order history
    retrieve your license keys
    deactivate your licenses
    download the latest Malwarebytes software
    update your billing information

Your My Account profile only shows purchases registered to your login email.  You must set up a new My Account login for each email address you have registered with Malwarebytes.

My Account Login Page
https://my.malwarebytes.com/

Contact Malwarebytes Support
https://support.malwarebytes.com/community/consumer/pages/contact-us

 

If you do need additional help please let us know and we'll be more than happy to assist you.

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49 minutes ago, AmericaninBritain said:

Exact same thing happened to me (as it did a few years ago when they released a non-tested software upgrade) - appears to be nothing can be done until MB return from the long weekend and start replying - not the best time to release a new version either...Claims that I have too many installations (never an issue previously) and remove 1 of 2, which I did on Friday but even though they're only showing 1 active installation today, refuses to accept my ID & Key.   

Yeah I had the installation thing as well, though I don't have any other PCs that have the license attached to them. Confused because I went to my account and the license is just completely removed and gone.

4 minutes ago, Popeye said:

I was chatting via email with the person taking care of my support ticket yesterday (Sunday) and my Lifetime issue was solved. I'm not defending anyone, but my ticket was solved early Sunday working together. So it appears some do work the weekend. :)

Oh fair enough, I'll just give waiting a shot, I sent an email to their support, we'll see how that turns out.

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  • Root Admin

Hello @HypoCheese

I see that you did create a support ticket #2653755 but you did not send them your license information or your proof of purchase. Please reply again to your ticket and provide them your license information and your purchase information in order to reduce the time required to get you going again.

Also, ask them to help you get set up on the My Account page if needed.


Find my premium license key
https://support.malwarebytes.com/docs/DOC-1264

Create your My Account profile
https://support.malwarebytes.com/docs/DOC-1036

Once setup is complete, you are logged into My Account, where you can:

    manage your subscriptions
    view your order history
    retrieve your license keys
    deactivate your licenses
    download the latest Malwarebytes software
    update your billing information

Your My Account profile only shows purchases registered to your login email.  You must set up a new My Account login for each email address you have registered with Malwarebytes.

My Account Login Page
https://my.malwarebytes.com/

Contact Malwarebytes Support
https://support.malwarebytes.com/community/consumer/pages/contact-us

 

If you do need additional help please let us know and we'll be more than happy to assist you.

Thanks

Ron

 

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This seems to be the way updates work. The last version and 3.8.3 did the same thing, changed to trial. I think that at that point it takes some time for the program and license server to

sync up.

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