Lifetime license not activating

[joe53]

Add me to this list. I purchased a 3-pack of MBAM lifetime licenses 5 or 6 years ago, and they were always honored whem MBAM changed to Malwarebytes 3. I also have a Lifetime licence for XP, granted when I was a beta tester for the original MBAM way back when. So I have 4 lifetime licences. After so many years, I do not have original receipts.

When I was prompted on my Windows 7 Home system to upgrade to MB3 version 3.8.3 (for "free"), I accepted and installed. It appears I inadvertantly  installed the "free" trial version, and have lost my lifetime licence. Attempts to enter my old lifetime licence and ID tell me I have exhausted my attempts.

This is unacceptable to me. As a moderator in several security forums, I always promoted MBAM and MB3, based on my experiences.

Honor your lifetime licence, Malwarebytes.

[Porthos]

59 minutes ago, joe53 said:

Honor your lifetime licence, Malwarebytes.

If you have 4 separate licenses you have nothing to worry about. Please follow the instructions in the post before yours. Have patience if using support, they are busy dealing with these cases.

[AdvancedSetup]

Hello @joe53

We have always honored our lifetime licenses, Joe. Even though I have licenses from the Company from years ago I also bought some on my own and they're still honored so not sure where you're coming from on that.

Please open a ticket with support and they will assist you with your license, then also get all your licenses added to your My Account page and then you'll always be able to manage them on your own without contacting support.

Find my premium license key
https://support.malwarebytes.com/docs/DOC-1264

Create your My Account profile
https://support.malwarebytes.com/docs/DOC-1036

Once setup is complete, you are logged into My Account, where you can:

    manage your subscriptions
    view your order history
    retrieve your license keys
    deactivate your licenses
    download the latest Malwarebytes software
    update your billing information

Your My Account profile only shows purchases registered to your login email.  You must set up a new My Account login for each email address you have registered with Malwarebytes.

My Account Login Page
https://my.malwarebytes.com/

Contact Malwarebytes Support
https://support.malwarebytes.com/community/consumer/pages/contact-us

 

If you do need additional help please let us know and we'll be more than happy to assist you.

Thank you

Ron

 

[joe53]

I have great patience. I have no patience  with greatly delayed solutions. And I now feel that my lifetime licence has been scammed.

[AdvancedSetup]

Sorry you feel that way Joe, but I can assure you that if you have a legally obtained lifetime license it is completely valid. All you need to do is follow the advice above and someone from support will assist you in correcting the issue.

Thank you again

Ron