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Same thing happened to me after an update. System rebooted and the license was gone. Went to the website, deactivated, and then tried to reactivate. Said blacklisted. Even though my account said lifetime sub. Not sure what's going on.

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Hello @DrTek

I'm sorry to hear you're having issues activating the program. If you're not able to resolve them on your own, then please submit a ticket to our Support and someone will assist you. I highly recommend you also either setup your My Account page or ask for assistance from our Support in getting that setup as well so that in the future you're able to manage this on your own.

 


Find my premium license key
https://support.malwarebytes.com/docs/DOC-1264

Create your My Account profile
https://support.malwarebytes.com/docs/DOC-1036

Once setup is complete, you are logged into My Account, where you can:

    manage your subscriptions
    view your order history
    retrieve your license keys
    deactivate your licenses
    download the latest Malwarebytes software
    update your billing information

Your My Account profile only shows purchases registered to your login email.  You must set up a new My Account login for each email address you have registered with Malwarebytes.

My Account Login Page
https://my.malwarebytes.com/

Contact Malwarebytes Support
https://support.malwarebytes.com/community/consumer/pages/contact-us

 

If you do need additional help please let us know and we'll be more than happy to assist you.

Thank you

Ron

 

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So. Both of my licenses I have had since 2014 have been blacklisted. Both were sealed product bought from NewEgg.with Lifetime warranty before their format changed. No issues for the past 5 years. My license is blacklisted, and I get this:

" I understand you're having trouble with your license. I've reviewed your previous emails and see that the license was purchased through Amazon from AntiMalwareKing. Unfortunately, this isn't an authorized seller of Malwarebytes and lifetime licenses have never been sold by us on Amazon. I've provided a link below if you want to learn more about this. "

WTF!!!

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Hello @DrTek

I've reviewed your information and I would love to assist you further. Can you please send me a private message with your current ticket number and/or email address so that I can verify I'm reviewing the correct ticket.

Thank you

Ron

 

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This from MWB.

" However, you could actually use it on three PCs before any sort of limit was enforced. The idea was to give users some leeway and make it easier to transfer your license over when you got a new computer. Unfortunately, unauthorized resellers found out about the loophole and starting taking advantage of it by advertising that lifetime licenses were valid for up to three computers. "

 

First of all, this is a crock. My license is and always has been for just ONE PC. I registered it on line, and it even says one available. When I got the email from them it said it was bought from a retailer I have never heard of. (It was actually bought from Newegg back in 2014.) I don't know what their scheme is, but if you bought it, albeit legitimitely from a reseller, or someone who was looking to sell their unused copy, then what is the issue? As long as it has nt been registered.

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I believe the issue should be resolved now @DrTek please review the private message I sent you and reply to the PM if there are still any unresolved issues.

Ron

 

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