Jump to content

Recommended Posts

Why are people having to reactivate after upgrading the product? This has been going on for a long time now. Almost every other piece of software carries over the license key after upgrading the product. Why doesn't Malwarebytes? Extremely poor programing I guess. not acceptable.

Share this post


Link to post
Share on other sites

Hello ram1220.

Not all cases are the same.  However, it seems most are due to over-activations of the same license.  Or those who have abused the terms of the PRO lifetime license.

If your PC does not yet have version 3.8.3, here is some guidance.

What I would be sure to do is a Windows restart on the front end, and then one more at the finish. This whole process takes something less than 15 minutes.

1.  Close all your open programs.  Save any open work, if any.

2. Do one Windows Restart  ( so that there is no outstanding Windows operations awaiting).

3. Do the upgrade this way.  Start Malwarebytes.  Click Settings button.  Now on the Applications tab, click on the grey line "Install Application Updates".

Watch the prompts & the progress.   Then when you see a mini-prompt for the new version, click on YES and allow it to go forward.

Have patience.  Watch for all prompts to follow.  if it has a reboot to do, watch that too.

4.  When all is completed, do one Windows Restart.

5. Back in Malwarebytes, click Settings button, click on the tab "Account Details".

See that it shows Premium  and the status of the license.

Sincerely,

Maurice

Share this post


Link to post
Share on other sites

With millions of customers, it does carry over and work very well. There are sometimes unexpected issues for some users and we're working to correct those issues. In some cases many users were simply mistaken or falsely led to believe they could install the program on multiple computers and that is what has led to their license having issues on the update.

If you're currently having an issue please follow the directions below to get the issue resolved.


Find my premium license key
https://support.malwarebytes.com/docs/DOC-1264

Create your My Account profile
https://support.malwarebytes.com/docs/DOC-1036

Once setup is complete, you are logged into My Account, where you can:

    manage your subscriptions
    view your order history
    retrieve your license keys
    deactivate your licenses
    download the latest Malwarebytes software
    update your billing information

Your My Account profile only shows purchases registered to your login email.  You must set up a new My Account login for each email address you have registered with Malwarebytes.

My Account Login Page
https://my.malwarebytes.com/

Contact Malwarebytes Support
https://support.malwarebytes.com/community/consumer/pages/contact-us

 

If you do need additional help please let us know and we'll be more than happy to assist you.

Thank you

Ron

 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.