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Hsjafo

Issue activating the program

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I had the same problem - If you have ANY other computer with MBM on it and running you MUST deactivate it first. The forum posts don't tell us that....SAD

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Posted (edited)
17 minutes ago, Hsjafo said:

I had the same problem - If you have ANY other computer with MBM on it and running you MUST deactivate it first. The forum posts don't tell us that....SAD

Since each lifetime license key is only valid for 1 device/installation at a time, we assume that users will not have it active on more than one machine, however my instructions include using the Deactivate all function in the My Account portal which would deactivate the software from any other devices anyway so it's moot, assuming the license key is successfully added to be managed under the My Account portal (and if it is not, then that's where Malwarebytes Support needs to intervene as only they have access to the backend of the licensing system to do things like synchronize a license key to an existing account where the license key cannot be added/imported there by the user for any reason).

Edited by exile360

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Find my premium license key
https://support.malwarebytes.com/docs/DOC-1264

Create your My Account profile
https://support.malwarebytes.com/docs/DOC-1036

Once setup is complete, you are logged into My Account, where you can:

    manage your subscriptions
    view your order history
    retrieve your license keys
    deactivate your licenses
    download the latest Malwarebytes software
    update your billing information

Your My Account profile only shows purchases registered to your login email.  You must set up a new My Account login for each email address you have registered with Malwarebytes.

My Account Login Page
https://my.malwarebytes.com/

Contact Malwarebytes Support
https://support.malwarebytes.com/community/consumer/pages/contact-us

 

If you do need additional help please let us know and we'll be more than happy to assist you.

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