Hsjafo Posted July 5, 2019 ID:1320682 Share Posted July 5, 2019 I had the same problem - If you have ANY other computer with MBM on it and running you MUST deactivate it first. The forum posts don't tell us that....SAD Link to post Share on other sites More sharing options...
exile360 Posted July 5, 2019 ID:1320685 Share Posted July 5, 2019 (edited) 17 minutes ago, Hsjafo said: I had the same problem - If you have ANY other computer with MBM on it and running you MUST deactivate it first. The forum posts don't tell us that....SAD Since each lifetime license key is only valid for 1 device/installation at a time, we assume that users will not have it active on more than one machine, however my instructions include using the Deactivate all function in the My Account portal which would deactivate the software from any other devices anyway so it's moot, assuming the license key is successfully added to be managed under the My Account portal (and if it is not, then that's where Malwarebytes Support needs to intervene as only they have access to the backend of the licensing system to do things like synchronize a license key to an existing account where the license key cannot be added/imported there by the user for any reason). Edited July 5, 2019 by exile360 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 7, 2019 Root Admin ID:1321013 Share Posted July 7, 2019 Find my premium license keyhttps://support.malwarebytes.com/docs/DOC-1264 Create your My Account profilehttps://support.malwarebytes.com/docs/DOC-1036 Once setup is complete, you are logged into My Account, where you can: manage your subscriptions view your order history retrieve your license keys deactivate your licenses download the latest Malwarebytes software update your billing information Your My Account profile only shows purchases registered to your login email. You must set up a new My Account login for each email address you have registered with Malwarebytes. My Account Login Pagehttps://my.malwarebytes.com/ Contact Malwarebytes Supporthttps://support.malwarebytes.com/community/consumer/pages/contact-us If you do need additional help please let us know and we'll be more than happy to assist you. Link to post Share on other sites More sharing options...
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