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My Malwarebytes Lifetime License was suddenly blacklisted

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I turned on my PC about 30 minutes ago and a Malwarebytes update showed up. After the update I noticed it was asking if I want to start the Pro trail. (This is happened before where Malwarebytes made me reenter my License after an update, it was quite annoying but good thing I saved my info and it was painless.) But this time I got a message telling me my license key was blacklisted and I should contact Malwarebytes support. I bought several of these Lifetime License keys (I just looked it up) from Newegg back in 2013 during a sale. I have attached my proof of purchase from Newegg. Please help, thanks..


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  • Staff

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  • Root Admin

Hello @chilok29 and :welcome:

I'm sorry to hear you're having issues with activation. If you can please send me a high resolution image (please take with your phone) of the license card in a private message I'll take a look and see what's up.

Please do not post any license or private information in a public posting.

Have you ever setup your My Account page?



Find my premium license key

Create your My Account profile

Once setup is complete, you are logged into My Account, where you can:

    manage your subscriptions
    view your order history
    retrieve your license keys
    deactivate your licenses
    download the latest Malwarebytes software
    update your billing information

Your My Account profile only shows purchases registered to your login email.  You must set up a new My Account login for each email address you have registered with Malwarebytes.

My Account Login Page

Contact Malwarebytes Support


If you do need additional help please let us know and we'll be more than happy to assist you.





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Apparently this is not an isolated incident. I really hope you guys are not trying to do away some of the lifetime members like this by intentionally disabling keys and make people have to track back their purchase just to find physical proof while fully expecting probably many will not be able to since it's been years. And in my case I gave a couple of mine to relatives and it's next to impossible to track back everything. You do realize you guys are screwing with some of the most loyal and some of the earliest supporter of your company right? You got me flipping through boxes after boxes but I only got more angry because I feel I shouldn't have to do this and this is a pure dick move by a money hungry company.

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Apparently, you giving it to a family member negates the warranty. I have the same issue. Bought mine from NewEgg back in 2014. Now says blacklisted. As a "token" of good faith, they sent me a one year license. Because they said I bought it from a Amazon third party seller. I think they're weeding out Lifetime" in hopes of people not having their proof of purchase.


"If you have purchased Malwarebytes products from an unauthorized seller:

  • We are not obligated to cover your purchased products under our warranty;
  • We are not obligated to provide any support services for your product;
  • We may not be able to help you if you have a problem with the unauthorized seller;
  • We may not be able to determine whether these products are counterfeit, defective, otherwise compromised; and
  • You may be in breach of our Software License Agreement."
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2 minutes ago, DrTek said:

I think they're weeding out Lifetime" in hopes of people not having their proof of purchase.

yep this is exactly what i think it's happening, I'm not sure who runs a company and think this is a way to treat customers. But I guess in their eyes lifetime members are dead weight SMH

I kept 3 for myself and none of them work. :(

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