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Exceeding Instillation Error

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I purchased the Premium version of Malwarebytes and just downloaded the latest update.  After doing so, I received a message that I had exceeded the number of changes to my computer.  I guess it means that I have added/removed more hardware (my C: drive I suppose) to my PC and now the program thinks I have it installed on more than one device.  The ONLY major changes to my system is that I changed my C drive to a SSD back in January of this year (2019), replaced my motherboard in October of last year, and installed new power supply some time in March or April of this year.  I have removed an internal HD to save space in my computer case and I have external HD's that I use from time to time but none of them contains my Windows 10 OS.
(NOTE:  I keep a bare-bones backup on my old C: drive and have swapped it perhaps once or twice with my new SSD because of issues with other programs.  Essentially, I use it just for emergencies.)

The end result is that my License Key no longer works after downloading and installing the latest Malwarebytes update this morning.  How can I resolve this issue?

Thank you,


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  • Staff

***This is an automated reply***


Thanks for posting in the Malwarebytes 3 Help forum.


If you are having technical issues with our Windows product, please do the following: 


If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab on the left column
    0. UI.png
  7. Click the Gather Logs button
    17. Advanced.png
  8. A progress bar will appear and the program will proceed with getting logs from your computer
    19. System Repair Progress.png
  9. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
  10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
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Click "Reveal Hidden Contents" below for details on how to attach a file:


To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.


One of our experts will be able to assist you shortly.


If you are having licensing issues, please do the following: 


For any of these issues:

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  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 


Thanks in advance for your patience.

-The Malwarebytes Forum Team


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If you haven't done so already, please sign up for an account at My.Malwarebytes.com to manage your license(s).  If possible, use the same email address you used when you originally purchased your license (assuming you still have access to that original email address).  You will find instructions on how to do so in this support article.  After doing so if you don't see your license listed then please try to add it by following the instructions in this support article.

If that was successful then you should be able to reset your license key so that you may use it on your device by using the Deactivate all function described in this support article.  Once that's done you should then be able to reactivate the software using your license key on your current system.

If you are still unable to do so or if the above instructions did not resolve the problem then please contact Malwarebytes Support directly by filling out the form on the bottom of this page and they will assist you in getting your license key working again.

I hope this helps, and if there is anything else we might assist you with please let us know.


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  • Root Admin

Hello @NicholasH and :welcome:

Please try to follow the directions from @exile360 and from within My Account you should be able to deactivate all. Then wait a few minutes and you should be able to once again activate the program. If you don't have your license setup in My Account already then you will probably need to contact support for further assistance. In the future, with it setup in My Account you can deactivate on your own when swapping the hard drive. Then activate again when ready

Thank you



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