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Help with Lifetime License issue

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The EXACT same thinlg happened to me when I updated earlier this week..Got the EXACT same message.   I have a lifetime license also.  With the help of one of the MWB guys got it going...If you read ahead in this forum, a ton of people with the lifetime licenses are having the same issue.  

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Don't know if this will help anyone, but I had to start by going  to the My Accounts log in page and create an Account (separate from the account/password I use to sign in with this forum)   Then could access the My Account portal with my info on it.



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  • Root Admin

Glad to hear you were able to get this easily resolved by having set up your My Account page @normar1949  I will go ahead and close your topic now.

For others that come along and read this topic here is some general information to help you.

Find my premium license key

Create your My Account profile

Once setup is complete, you are logged into My Account, where you can:

    manage your subscriptions
    view your order history
    retrieve your license keys
    deactivate your licenses
    download the latest Malwarebytes software
    update your billing information

Your My Account profile only shows purchases registered to your login email.  You must set up a new My Account login for each email address you have registered with Malwarebytes.

My Account Login Page

Contact Malwarebytes Support


If you do need additional help please let us know and we'll be more than happy to assist you.



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