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PUP.Optional.Mail.Ru Won't go away from my PC

helpmeplease63
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helpmeplease63

helpmeplease63

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Malwarebytes detects this domain when using browsers  saltjs.01bd.ru
When I first ran the scan, it detected around 28 files which I then promptly deleted. My DNS was changed in the adapter settings so I couldn't access certain websites, like this one for an example. My Facebook account is also experiencing unusual activity, in the form of certain pages and pictures being liked every couple of minutes. I can not use Google Chrome, it won't let me install it. I tried installing an offline version but I can not log into my accounts using it. That might've been resolved with the DNS removal but I haven't checked.

Addition.txt FRST.txt MALWAREBYTES SCAN.txt

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Maurice Naggar

Maurice Naggar

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Hi,   :welcome:

My name is Maurice. I will be helping and guiding you, going forward on this case.

The following is a first pass, hopefully to get rid of "mail.ru"   or at least knock out some of it.  By the way, if you are getting help elsewhere on these issues, stop and let me know where.

This next action is a first step.

Please Close and save any open work files before you start this next step.  It may involve a Windows Restart at the end of it.

I am sending a   custom Fix script which is going to be used by the FRST64 tool. They will both work together as a pair.

Please RIGHT-click the (attached file named) FIXLIST and select SAVE AS and save it directly ( as is) to the Desktop

The tool named FRST64.exe  is already on the Desktop.

Start the Windows Explorer and then, open the Desktop.


Double click FRST64

  to run the tool. If the tool warns you the version is outdated, please download and run the updated version.
Click the Fix button just once, and wait.

 

FRST_Fixl.png.c4c1c0dddcc49b11fa400590f070bd5e.png

 

PLEASE have lots and lots of patience when this starts. You will see a green progress bar start. Lots of patience. Some machines take longer than others.
If you receive a message that a reboot is required, please make sure you allow it to restart normally.
The tool will complete its run after restart.
When finished, the tool will make a log ( Fixlog.txt) in the same location from where it was run.

Kindly attach the Fixlog.txt with your next reply

 

 

Fixlist.txt

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Maurice Naggar

Maurice Naggar

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Thanks for the logfile.   Yes, it was very quick & short.

Run a scan with Malwarebytes.
Start Malwarebytes from the Start menu.

Click Settings. Then click the Protection tab.
Scroll down and lets be sure the line in SCAN OPTIONs for "Scan for rootkits" is ON
Click it to get it ON


Click the SCAN button.
Select a Threat Scan ( which should be the default).

When the scan phase is done, be real sure you Review and have all detected lines items check-marked on each line on the left. That too is very critical.

Then click on Quarantine selected.

 

Be sure all items were removed.

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Maurice Naggar

Maurice Naggar

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That is good news.  Not exactly certain that the pc "is out of the woods".

 

I would suggest to download, Save, and then run Malwarebytes ADWCLEANER.

Please close Chrome and all other open web browsers after you have saved the Adwcleaner and before you start Adwcleaner.

 

Please download  Malwarebytes AdwCleaner from here:
Click the blue Download button.   ( do not pay attention to the other text displayed on that screen).

Be sure to Save the file first, to your system.  Saving to the Downloads folder should be the default on your system.

 

Go to the folder where you saved Adwcleaner. Double click AdwcleanerGUI  to start it.

At the prompt for license agreement, review and then click on I agree.

 

You will then see a main screen for Adwcleaner. ( if you do not see it right away, minimized the other open windows, so you can see Adwcleaner).

Then click on Dashboard button.

Click the blue button "Scan Now".

 

allow it a few minutes to finish the Scan.   Let it remove what it finds.

NOTE:  When it comes to the section "

Pre-installed applications

 

You can skip that.

Please find and send the Adwcleaner "C" clean report.

In Adwcleaner, click the "Reports" button.  Look at the list of reports for the latest date & type "Clean".

Double Click that line & it will open in Notepad.   Save the file to your system and then Attach that with your reply.

Thanks.  Keep me advised.

 

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Maurice Naggar

Maurice Naggar

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OK.  That one is very fine.   How are things overall, at this point?

See this article on our Malwarebytes Blog
https://blog.malwarebytes.com/security-world/technology/2019/01/browser-push-notifications-feature-asking-abused/

 

You want to disable the ability of each web browser on this machine from being able to allow "push ads". That means Chrome, Firefox, or Edge browser (on Windows 10), or on Opera.

Scroll down to the tips section "How do I disable them".

also, if you use Chrome or Firefox browser, install the Malwarebytes beta browser extension.  There is one for Chrome & another for Firefox.

To get & install the Malwarebytes beta Chrome extension,

Open this link in your Chrome browser: https://chrome.google.com/webstore/detail/malwarebytes/ihcjicgdanjaechkgeegckofjjedodee

Then proceed with the setup.

 

To get & install the Malwarebytes beta Firefox extension.

Open this link in your Firefox browser: https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/

Then proceed with the setup.

 

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  • Root Admin
AdvancedSetup

AdvancedSetup

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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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