MBAM and G Data Antivirus causes BSOD

[patefoniq]

Hi everyone,

It is my first post, so welcome everyone.

Recently I have installed G Data Total Security (minimal - only antivirus) along with Malwarebytes Antimalware Premium. A few weeks ago my Windows started to crashing with BSOD "MEMORY_MANAGEMENT". Earlier when I used Webroot Antivirus and MBAM (before installing G Data) I did not experience such problems. Memtest86 shows that the memory seems to be fine (no errors - I run only one pass due to lack of my time) and the same is with Windows Memory Diagnostic. I don't want to abandon any of protection so the best scenario will be having both of the solutions (G Data and MBAM - because of good websites protection in Malwarebytes, which G Data does not have).

[update]

Today I've replaced memory modules with new ones and unfortunately still, I have the same problem with this BSOD.

G Data Company is being silent about my ticket about this problem and solutions from MBAM support team doesn't work.

I have to count on your knowledge guys since I have no idea what to do next except removing MBAM which I bought purposely for more stations. Unfortunately, in addition, I also incurred with new memory modules purchase costs, which finally turned out undamaged.

 

best regards.

[AdvancedSetup]

Hello @patefoniq and

Please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system security.

1. Download Malwarebytes Support Tool
2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
3. Double-click mb-support-X.X.X.XXXX.exe to run the program
   • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
4. Place a checkmark next to Accept License Agreement and click Next
5. You will be presented with a page stating, "Get Started!"
6. Click the Advanced tab on the left column
   
   
    
7. Click the Gather Logs button
   
   
    
8. A progress bar will appear and the program will proceed with getting logs from your computer
   
   
    
9. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
       

 

 

To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.
 

 

One of our experts will be able to assist you shortly.

Thanks in advance for your patience.

Ron

 

 

[patefoniq]

Hello, thank you for the reply, but I've already done it earlier. My ticket number is:

 

 

Edited July 6, 2019 by AdvancedSetup
Removed image that had the user's email address in it

[patefoniq]

For now, I've uninstalled your software for testing. I found some solutions on other forums which advises to not using MBAM along with G Data or another antivirus program.

[AdvancedSetup]

Okay, thank you for the update @patefoniq please go ahead and stick with support and they will assist you.

Have a great weekend

Ron