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Lifetime License form 2009 says "exceded activations" after an update?

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I have had this happen from reinstalling my OS too many times years and years ago, but this install has got to be 2+ years old now, I "may" have had to reinstall MWB ONCE to fix an issue BUT I'm pretty sure I was able to deactivate my license before doing it, but either way this should not have used a license to perform an update?

 WHY isn't there a clear warning if an update is going to use a license?

I sent a ticket to support (took me 20 mins to find a page to even do that)MWB.JPG.c652335bc6c162143ee4dec8b914d6a0.JPG, but this is just annoying.


Are there any suggestions on how to prevent this??


thanks for any help.

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  • Staff

***This is an automated reply***


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  • Root Admin

Hello @JBBLack and :welcome:

I'm sorry that you're having issues activating the program. The program periodically monitors for the activation server as part of licensing. Her is some information to possibly help you if you've already setup My Account. If not, then yes, you'll need to wait for support to assist you. It is a national holiday so wait times will be increased.


Find my premium license key

Create your My Account profile

Once setup is complete, you are logged into My Account, where you can:

    manage your subscriptions
    view your order history
    retrieve your license keys
    deactivate your licenses
    download the latest Malwarebytes software
    update your billing information

Your My Account profile only shows purchases registered to your login email.  You must set up a new My Account login for each email address you have registered with Malwarebytes.

My Account Login Page

Contact Malwarebytes Support


If you do need additional help please let us know and we'll be more than happy to assist you.

Thank you



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  • Root Admin

I've looked up your email address used here on the forums @JBBLack but was not able to locate a ticket with that email address. If you can please send me a private message with your ticket number and email address I'll see if I'm able to further assist you.

Thank you again


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 Hey Ron sorry about that, I actually  made this account with one of my newer emails a long time ago and bought the app under my old email/main email, so I will send those to you in a PM. 

I just did make a new account on the MWB main page to file the ticket, as the one I had years and years ago was unrecoverable, and it won't let me register my codes wither as It says thay are already activated....lol

And THANK you very much for trying to help out, I should have realized this was a larger update than normal.

I will send the PM now, and I have 14 days so if it takes a bit longer that's cool, I'm off this weekend for the holiday too, I was worried that my account might have gotten hacked or something.

NOTE: this is what happens when I try to register my old license with the new account that I filed the ticket under:



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