Jump to content

Lifetime License form 2009 says "exceded activations" after an update?


Recommended Posts

I have had this happen from reinstalling my OS too many times years and years ago, but this install has got to be 2+ years old now, I "may" have had to reinstall MWB ONCE to fix an issue BUT I'm pretty sure I was able to deactivate my license before doing it, but either way this should not have used a license to perform an update?

 WHY isn't there a clear warning if an update is going to use a license?

I sent a ticket to support (took me 20 mins to find a page to even do that)MWB.JPG.c652335bc6c162143ee4dec8b914d6a0.JPG, but this is just annoying.

 

Are there any suggestions on how to prevent this??

 

thanks for any help.

Link to post
Share on other sites

  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab on the left column
    0. UI.png
  7. Click the Gather Logs button
    17. Advanced.png
  8. A progress bar will appear and the program will proceed with getting logs from your computer
    19. System Repair Progress.png
  9. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
  10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
     notify me.jpeg  

Click "Reveal Hidden Contents" below for details on how to attach a file:
 

Spoiler

To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

mb_attach.jpg.220985d559e943927cbe3c078b
 

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

 

Link to post
Share on other sites

  • Root Admin

Hello @JBBLack and :welcome:

I'm sorry that you're having issues activating the program. The program periodically monitors for the activation server as part of licensing. Her is some information to possibly help you if you've already setup My Account. If not, then yes, you'll need to wait for support to assist you. It is a national holiday so wait times will be increased.

 


Find my premium license key
https://support.malwarebytes.com/docs/DOC-1264

Create your My Account profile
https://support.malwarebytes.com/docs/DOC-1036

Once setup is complete, you are logged into My Account, where you can:

    manage your subscriptions
    view your order history
    retrieve your license keys
    deactivate your licenses
    download the latest Malwarebytes software
    update your billing information

Your My Account profile only shows purchases registered to your login email.  You must set up a new My Account login for each email address you have registered with Malwarebytes.

My Account Login Page
https://my.malwarebytes.com/

Contact Malwarebytes Support
https://support.malwarebytes.com/community/consumer/pages/contact-us

 

If you do need additional help please let us know and we'll be more than happy to assist you.

Thank you

Ron

 

Link to post
Share on other sites

  • Root Admin

I've looked up your email address used here on the forums @JBBLack but was not able to locate a ticket with that email address. If you can please send me a private message with your ticket number and email address I'll see if I'm able to further assist you.

Thank you again

Ron

Link to post
Share on other sites

 Hey Ron sorry about that, I actually  made this account with one of my newer emails a long time ago and bought the app under my old email/main email, so I will send those to you in a PM. 

I just did make a new account on the MWB main page to file the ticket, as the one I had years and years ago was unrecoverable, and it won't let me register my codes wither as It says thay are already activated....lol

And THANK you very much for trying to help out, I should have realized this was a larger update than normal.

I will send the PM now, and I have 14 days so if it takes a bit longer that's cool, I'm off this weekend for the holiday too, I was worried that my account might have gotten hacked or something.

NOTE: this is what happens when I try to register my old license with the new account that I filed the ticket under:

 

MWB3.jpg

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.