Jump to content

Lifetime licence issue

Recommended Posts

10 minutes ago, Rivanni said:

I have exactly the same problem. I'm also in trial mode now.


I'm sorry that you are also experiencing this issue.  Please try creating an account at My.Malwarebytes.com if you haven't already done so (instructions on doing so can be found in this support article) and if possible, use the same email address to sign up that you used when you originally purchased your license (assuming you still have access to that original email address) and if successful, try resetting your license/number of devices using the Deactivate all function described in this support article and then try reactivating Malwarebytes with your license key again to see if that resolves the issue.  If you don't have access to that original email address you can try creating an account anyway using your current email address and adding your license to your account manually by following the instructions in this support article.

If that still doesn't resolve the issue then please create a ticket with Malwarebytes Support by filling out the form on the bottom of this page and they will assist you.

I hope this helps and please let us know if there is anything else we might assist you with.


Link to post
Share on other sites

In the mean time I deleted my pc from my account and re-activated it, so my license works again.

However, you should be aware that this might become a large problem when more people start to update Malwarebytes. I suggest you take a close look at the update process if you don't want to be flooded by support tickets. 

Link to post
Share on other sites

This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.