Trouble Updating MBW Premium

[normar1949]

Got a notice to update my MWP premium account.  Wouldn't update, and got a pop up saying "The usage lever has exceeded the maximum installations allowed.  There is a problem with your license key and we are unable to activate your license.  Please select one of the following actions: Deactivate other devices."  I have my original e mail with my key and license #.  What do I need to do?

[Malwarebytes]

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[normar1949]

Also seems like I now have a temp. premium account with 13 days left.when I try to activate get pop up I mentioned earlier

[normar1949]

After checking other posts in the forum (which I should have done first) I believe I need to open up a support ticket.  When I  click on a link to take me there, the page goes dark after a second and I can't do anything...not black dark, just a shadow dark, can still read whats there but willl not let me do anything.

[Maurice Naggar]

Hi Normar1949.

Sorry to read of all your trouble.

Which web browser did you use when you attempted to create a Support help ticket?  Please try using a different web browser.

 

As to your program now on the pc, it does have a 2 week Premium trial ....so at least your pc is still protected.

The message you reported

Quote

"The usage lever has exceeded the maximum installations allowed. 

is the same as "maximun license activations exceeded".   Indicating that more that one machine has been activated with the same License key   ( key and ID if your license has 2 elements).

How many of your machines did you do activations on ?  How many "seats" for activation does your License have ?

Is your license a subscription ?

It would help to have those details.    Then I can provide further tips.

Sincerely,

 

 

[Maurice Naggar]

Your older thread from last January, says you have a Malwarebytes PRO from 2011.

The Malwarebytes PRO license is a single seat license.

Is there more than one Windows using this same ID / License key ?

[normar1949]

Only one machine, my PC...I purchased my MWB premium in 2011.  Using  Chrome

[normar1949]

Got an email from MWB asking me to set up account separate frm this one.  Did so.  Re Downloaded installation ....no help
 

[Maurice Naggar]

Recall the original Email address you used on the original license purchase.

That same email is what you should use to login to Malwarebytes MyAccount.

https://my.malwarebytes.com/en/login

If you have misplaced or do not have the password for that login, use the blue "Forgot password" link.

Keep in mind that the Email has to be valid and active.
 

If you manage to get in there, The Subscriptions tab lists your Malwarebytes purchases and corresponding license keys.

You can Deactivate the license on that portal.  Then re-activate the license Keys in the program itself.

This is the Help article on activation    https://support.malwarebytes.com/docs/DOC-1142

 

Your Lifetime PRO license would have come with 2 "keys"   ( ie.   the ID & also the KEY).  Just be sure you enter them properly.

This is "a" help article on the My Account.   There are more.   https://support.malwarebytes.com/docs/DOC-1264

[normar1949]

I am in the MWB my account....they have all my key and  lic #s ame as I have written down.  Clicked the Subscription tab. Do NOT see where to Deactivate

 

[Maurice Naggar]

You never should put anything that shows the license keys.

I requested that image be removed.

Click the the small down arrow on the right.

You will see the Manage devices showing more detail.   Click the Deactivate button there.

Then go into the program itself and then re-activate.

[normar1949]

DOH.....how could I not see that....meant to block those #s out with Paint before posting, but got sidetracked....Thanks for having that post removed....All Good

[Maurice Naggar]

OK.  I am glad to read all is well.   Bravo !  Cool !

Let us know if you need anything else.

Sincerely,

Maurice