Apple shows viruses - Malware show I am clean?????

[Ingo]

Hi

I get on a regular base and screen popup from apple care that I have three viruses.  Here is the message.  When I run Malware it shows my system is clean.  What is going on here.  Please assist.

[treed]

That is not actually a message from Apple Care. That is a scam website trying to scare you into thinking you're infected, in order to trick you into downloading something you shouldn't. There is no actual malware on your computer causing this message, thus there is nothing for Malwarebytes to find.

Close that browser window, avoid whatever site you've been visiting that results in that message being displayed, and consider installing an ad blocker. (This kind of thing can be caused in some cases by malicious ads.)

If you use Chrome or Firefox, you can download the free Malwarebytes extension for those browsers, which has ad blocking and blocking of malicious sites.

https://chrome.google.com/webstore/detail/malwarebytes/ihcjicgdanjaechkgeegckofjjedodee

https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/

Unfortunately, there's no version of that extension for Safari yet.

[David H. Lipman]

Similar to these ?

I have created a ¹series of videos generated from these kinds of fraud sites for the purposes of recognition and education.  They are all  videos from real web sites.  ALL are FRAUDS.  While the majority of FakeAlerts are using the name Microsoft, many however use the name Apple and falsely indicate an Apple MAC or Apple iPhone is infected.

All these have one thing in common and they have nothing to do with any software on your PC.  They are all nefarious web sites meant to defraud you of money. The objective is to, falsely, goad you to make the phone call and pay for some service contract for an incident that never happened.  From there they may continue to charge your Credit Card for other services, remote into your computer and do real damage and/or exfiltrate your personal data and they may use the information they obtain from you to commit additional frauds.  Often in the case of Apple devices, the scam isn't to call a phone number for support but to download and install a rogue anti malware solution or VPN solution.

I have also created a PDF ScreenShow of a myriad of FakeAlert screens and you will find numerous examples for Apple devices - FakeAlert-Screens.pdf  /  Flash Version

MalwareScam.wmv
MalwareScam-1.wmv
MalwareScam-2.wmv
MalwareScam-3.wmv
MalwareScam-4.wmv
MalwareScam-5.wmv
MalwareScam-6.wmv

They are all a kind of malicious advertisement ( aka; malvertisement ).

 

Reference:            
US FBI PSA - Tech Support Fraud
US FTC Consumer Information -  Tech Support Scams
US FTC - Tech Support Operators Agree to Settle Charges by FTC and the State of Ohio
US FTC - FTC and Federal, State and International Partners Announce Major Crackdown on Tech Support Scams
Malwarebytes' Blog - Search on - "tech support scams"
Malwarebytes' Blog - "Tech support scams: help and resource page"

---

1.  Also located at "My Online Security" - Some videos of typical tech support scams

 

Edited July 3, 2019 by David H. Lipman

[David H. Lipman]

Here are videos demonstrating Apple FakeAlerts used to goad Apple device users to download Advanced MAC Cleaner and MyMobileSecure VPN solution

Apple FakeAlert leads to Advanced MAC Cleaner Rogue AV software

Apple FakeAlert leads to MyMobileSecure VPN solution

Edited July 3, 2019 by David H. Lipman