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Activation Support Ticket

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I thought people should hear about my experience with a support ticket.

I provided support with my license ID and key, and they STILL wanted a proof of purchase!  This is really unreasonable.

Unbelievably, I found it.  I bought my lifetime license from Newegg back on 3/4/2013.  Thank goodness Newegg keeps order history from so long ago!  By the way, it says it's only good for 1 PC.

So hopefully now support will let me activate with my license ID and key.  




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Hi, Rickmb.

Yes, Support will take care of you. Newegg purchases from 2013 would not have been auto-populated into the My Account portal.

Plus Support would not have known ( till now) who exactly had bought this license.

Just provide a copy of the Newegg transaction into the Support ticket.

By the way, keep extra copy of the purchase transaction record on some media and also print that out  ( for safekeeping offline).

Best to you.

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  • Root Admin

Hello @rickmb

I believe this is the link you purchased from. You should have received a Retail box and CD with a physical printed card with your license.


Your support Agent should be back online in the morning to follow up with you.


General License information for those reading this topic.

Find my premium license key

Create your My Account profile

Once setup is complete, you are logged into My Account, where you can:

    manage your subscriptions
    view your order history
    retrieve your license keys
    deactivate your licenses
    download the latest Malwarebytes software
    update your billing information

Your My Account profile only shows purchases registered to your login email.  You must set up a new My Account login for each email address you have registered with Malwarebytes.

My Account Login Page

Contact Malwarebytes Support


If you do need additional help please let us know and we'll be more than happy to assist you.

Thank you



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Well, I'm glad I have an active support ticket, because I think a whole bunch of people are soon going to encounter this issue.

I explicitly updated to 3.8.3 by downloading the trial version.  What is going to happen when 3.8.3 rolls out to everyone?  When people see there's an update available, they will go ahead and install it and then run into this activation issue.  I suspect there are a lot of folks with an old lifetime license that isn't in the My Account portal.

This needs some proactive messaging from Malwarebytes.  Otherwise, support is going to be overwhelmed.



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