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free version could move people away from this company


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i notice every few updates the free version gets less and less stuff, i used to be able to scan my 3 hard drives but now it just does the quick scan. it is kinda concern because it it's restricted to far people will just turn to other free anti malware programs that can do more.

it's just a thought and something to keep a eye on because right now it just does the threat scan which is good in pretty much everyone computer which is all you really need but as for me it's starting to become useless if it doesn't check my other drives because does threat just check the C drive only but leaves out the other drives? because how quick the scan goes it hard to tell if it even scans the other drives because it's super quick vs when i set a custom scan

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  • Staff

Greetings,

You should still have full access to the Custom scan option as before so that you may scan your other drives.  No features were removed in any of the recent updates that I am aware of.  To access the Custom scan option you simply need to open Malwarebytes and navigate to the Scan tab rather than clicking Scan Now on the Dashboard tab (the default scan type is the Threat scan which is why this is the scan type performed by clicking that button), then select the Custom Scan option listed in the middle and click the bottom button which should now say Configure Scan and select whichever folders, drives and other objects you would like Malwarebytes to scan then click Scan Now.

Additionally, you may use the right-click context menu scan option in explorer to scan any file, folder or drive you wish as long as that option is enabled in Malwarebytes (it is enabled by default; you should be able to right-click on any of those items I mentioned and select Scan with Malwarebytes).

If you don't see these options or are having trouble with any other features please let us know.

Thanks

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  • Staff

By the way, just for future reference, the Threat scan actually checks all processes and threads/modules loaded into memory along with all known loading points in the registry and file-system, so if an active threat is present on the system on a secondary drive (or any other unusual location not normally known to contain malware) it will still be scanned/detected.  The only type of threat that might escape the Threat scan would be a dormant threat that is not active/has not been executed (such as a piece of malware manually downloaded from the web that hasn't actually infected the system but is simply residing dormant/inactive in a location not checked by the Threat scan, however such objects would be harmless until executed anyway, and it's a good idea if using the free version to scan any new files you download from the web prior to executing them anyway).

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  • Root Admin

As you can see here, the Free version is still very capable of scanning everything the paid version does. No change for past 10 years. The Free version scans and cleans the exact same scans the paid version does. No cost for removal either. The paid version adds real-time protection modules to help prevent the computer from becoming infected in the first place.

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Thank you for your feedback @Silverfish

Ron

 

Edited by AdvancedSetup
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I just joined to ask this question, and I'll post here for now instead of making a fresh thread...

I've paid for this program in the past but haven't lately. I just download the free trial again and was planning to buy the business version again.... but just like the original poster is saying, it doesn't see MAPPED DRIVES.

For me it just has C available. It can't see my mapped drive. If I go into my mapped drive and right click on a folder, the scan with malwarebyte's selection is greyed out.

So what's up with this? I want to ask if it would be working properly in the business license of this program... but it sounds like it's supposed to be working in the trial too, so I don't know what to believe.

Help?  

Thanks

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  • Staff

Malwarebytes cannot scan network attached storage which is why it cannot see your mapped drives and that's also why the option to scan them is grayed out.  The scan engine cannot access network attached storage devices due to the way that Windows handles access permissions where the built in admin/system accounts for a system do not automatically have full read/write access to network attached storage devices.

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  • Staff

Unfortunately I don't know of a way to make it work.  I've looked into the issue and the only way I've found around it is for a process to spoof the credentials/user token of a user/account that has full access to the network device, and I suspect that's probably how Kaspersky accomplishes it unless they are using read-only access and can't actually remove anything they might detect on the network drive which is also a possibility.

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