Vesan Posted July 1, 2019 ID:1319888 Share Posted July 1, 2019 My Norton security keeps alerting me of lunrac intrusion attempts while Malwarebytes detects nothing at all. The intrusion is from ua1.lunrac.com on Firefox. In the attachments you can find my Malwarebytes.txt andv AdwCleaner[S03].txt , thank you in advance! Link to post Share on other sites More sharing options...
Vesan Posted July 1, 2019 Author ID:1319904 Share Posted July 1, 2019 I'm sorry, I didn't post the necessary information that's needed to assist me. I attached the required logs in this reply, thank you in advance. Malwarebytes.txt FRST_01-07-2019 20.14.39.txt Addition_01-07-2019 20.14.39.txt Link to post Share on other sites More sharing options...
nasdaq Posted July 2, 2019 ID:1320016 Share Posted July 2, 2019 Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === No malware was found in your logs. I suggest you clean the Norton's Quarantine folder. Open Norton and Look in the Security section. You should find the Quarantine folder. === If the problem persists and you are Syncing Firefox it with other Devices reset it. Navigate to this page and Remove it as suggested. https://support.mozilla.org/en-US/kb/remove-synced-device-firefox-accounts When done restart the computer normally. If all is well. Return to your Firefox Account and Click the Connect button. Reset the sync. Restart the computer normally. <<<>>> Let me know if all is well or not. Link to post Share on other sites More sharing options...
Vesan Posted July 3, 2019 Author ID:1320343 Share Posted July 3, 2019 Hello Nasdaq First of all, thank you for the reply. I followed all your steps but still get the intrusion alerts, they've also been more frequent than before. I hope you can continue to assist me. Link to post Share on other sites More sharing options...
nasdaq Posted July 4, 2019 ID:1320458 Share Posted July 4, 2019 Hi, If the problem is only with Chrome continue. Remove and re-install Chrome Your copy of Chrome may have been compromised Remove Chrome from your Computer and reinstall a fresh copy later. If you remove the syncing of your account you must remove it before you save your bookmarks etc... Delete Your Google Chrome Browser Sync Data if you sync with other devices. <- Important ...https://forums.malwarebytes.com/topic/214325-chrome-secure-preferences-detection-always-comes-back/ Before you remove Chrome Export your Bookmarks Chrome will export your bookmarks as a HTML file, which you can then import into another browser. How To: http://ccm.net/faq/31791-how-to-backup-your-google-chrome-bookmarks Before you remove Chrome Export your Passwords How to export your saved passwords from Chromehttps://betanews.com/2018/03/09/export-chrome-passwords/ Clear your Chrome cache and cookieshttps://support.google.com/chromebook/answer/183083?hl=en Remove Chrome using the the instructions on this page.https://support.google.com/chrome/answer/95319?hl=en Re-install Chrome and the Bookmarks. <<<>> Keep me posted Link to post Share on other sites More sharing options...
Vesan Posted July 5, 2019 Author ID:1320771 Share Posted July 5, 2019 The problem is only on Firefox not on chrome, I followed the steps anyway but I still get the intrusion alerts randomly. Link to post Share on other sites More sharing options...
nasdaq Posted July 6, 2019 ID:1320881 Share Posted July 6, 2019 Hi, Try this. Syncing issue If the problem persists and you are Syncing Firefox it with other Devices reset it. Navigate to this page and Remove it as suggested. https://support.mozilla.org/en-US/kb/remove-synced-device-firefox-accounts When done restart the computer normally. If all is well. Return to your Firefox Account and Click the Connect button. Reset the sync. Restart the computer normally. <<<>>> Link to post Share on other sites More sharing options...
Vesan Posted July 6, 2019 Author ID:1320900 Share Posted July 6, 2019 I did that, thank you. I've removed Firefox too and haven't been getting any alerts so I think I'll just use a different browser, thank you for all the help! Link to post Share on other sites More sharing options...
nasdaq Posted July 7, 2019 ID:1321080 Share Posted July 7, 2019 Glad we could help. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 18, 2019 Root Admin ID:1323415 Share Posted July 18, 2019 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
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