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julie5

Google red screen critical error

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When browsing in Chrome through the news feeds from MSN home page tab, screen turns red with error triangle stating Google Chrome Critical Error! With a message about how the security system has detected  a threat to your date and you should contact Microsoft Support immediately.  You are not able to close the tab containing this message.  

From my research this is caused by a P.U.P. getting in through the news feeds.

How is this getting through Malwarebytes?  I have my web browsing security on.  Is there something else I need to do?  When I run a scan in maywarebytes and Kaspersky no threats are detected on my computer, so it seems like it is just impacting the browser.20190621_174446.thumb.jpg.085add88282ce4c04373317f4b3f71cc.jpg

This has happened twice this week.

Thanks for the help,

Julie

 

 

 

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Posted (edited)

This is not generated by malware nor a PUP.  This is a kind of malicious advertisement ( aka; malvertisement ).

This is a Google/Microsoft FakeAlert for a Tech Support scam.

I have created a 1series of videos generated from these kinds of fraud sites for the purposes of recognition and education.  They are all  videos from real web sites.  ALL are FRAUDS.

All these have one thing in common and they have nothing to do with any software on your PC.  They are all nefarious web sites meant to defraud you of money. The objective is to, falsely, goad you to make the phone call and pay for some service contract for an incident that never happened.  From there they may continue to charge your Credit Card for other services, remote into your computer and do real damage and/or exfiltrate your personal data and they may use the information they obtain from you to commit additional frauds.

MalwareScam.wmv
MalwareScam-1.wmv
MalwareScam-2.wmv
MalwareScam-3.wmv
MalwareScam-4.wmv
MalwareScam-5.wmv
MalwareScam-6.wmv

I have also created a PDF ScreenShow of a myriad of FakeAlert screens - FakeAlert-Screens.pdf  /  Flash Version

 

 

Reference:            
US FBI PSA - Tech Support Fraud
US FTC Consumer Information -  Tech Support Scams
US FTC - Tech Support Operators Agree to Settle Charges by FTC and the State of Ohio
US FTC - FTC and Federal, State and International Partners Announce Major Crackdown on Tech Support Scams
Malwarebytes' Blog - Search on - "tech support scams"
Malwarebytes' Blog - "Tech support scams: help and resource page"



1.  Also located at "My Online Security" - Some videos of typical tech support scams

 

 

Edited by David H. Lipman

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Thanks @David H. Lipman for helping @julie5

I'll go ahead and close this topic now and leave the following to help keep the computer clean going forward.

 

 

If you're not backing up your data and you're still using Google Chrome then you're just not serious about Privacy, Safety, and protecting your data. Malwarebytes is a fantastic program but you still need to back up your data and you still need to block scripts and Ads in your browser. 
If you're still using Google Chrome I would highly suggest you consider using Firefox instead. For more advanced users you might consider installing NoScript as well (it does have a higher learning curve though)

Help Secure your browsers
 
Please install uBlock Origin for your browsers to better protect your system

FireFox, ChromeOpera , SafariMicrosoft Edge
AdBlock for Internet Explorer
How to use uBlock Origin to protect your online privacy and security | uBlock Origin tutorial 2018

This video tutorial above explains how to use uBlock Origin in advanced user mode and all the advanced settings to protect your online privacy and help prevent unwanted sites from changing your browser settings

Browser push notifications: a feature asking to be abused
HTTPS Everywhere
NOTHING TO HIDE documentary

Review your email and Office choices

Quit Gmail for free encrypted email - Tutanota
Why ProtonMail Is More Secure Than Gmail
LibreOffice - Free and open source office suite

Use Password Management software

Bitwarden
KeePass Password Safe

Encrypted Instant Messenger and Voice Calls

Riot
Signal
Wickr Me

Follow-up Reading

Everything you need to know about cybercrime
10 easy ways to prevent malware infection 
Keep your data backed up

Thank you for choosing Malwarebytes  as your preferred security protection software and tell your friends and family too. We're here to help.


Ron

 

 

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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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