Disabling Malware Bytes at startup

[EugeneB]

After upgrading today to v. 3.7.1.2839, I was closed the window with the offer to start a 2-week trial, but the trial started anyway.  That's not a problem in itself, but because of it (or perhaps for another reason), I can't stop Malware Bytes from starting up with Windows.

 

Any suggestion?

[Maurice Naggar]

Hello Eugene.

I am understanding you just only want the free-mode of the program as a on demand program.

You can make some tweaks on the program.   Just check on all the areas I cite here.   and let me know.

to turn off the "trial mode":

https://support.malwarebytes.com/docs/DOC-1033

 

Start Malwarebytes.

Click Settings button ( on left).

Click the tab marked "Account Details" ( it is the 5th tab in the settings screen )

You should then see a button marked "Deactivate Premium Trial".

 

Next, click the button on the left marked "Settings".

Scroll down to the section marked "Startup Options".

Look at the line marked "Start Malwarebytes at Windows startup" and click that to OFF.

 

 

That should take care of your need.

Close the window when done.

 

When this has completed, my suggestion is always to do a Windows Restart.

[EugeneB]

Many thanks, Maurice!  I followed your suggestion as to how stop the trial period -- and even before reading your reply, I had worked out to stop Malwarebytes and the Windows startup. 🙂

 

Again, thanks!

[EugeneB]

Actually, the issue is still there: Malwarebytes still starts with Windows.

 

> click the button on the left marked "Settings".

> Scroll down to the section marked "Startup Options".

 

There's no "Start Options" in this section.  If you right-click on the taskbar menu icon, there will be an option "Start with Windows", but it's not ticked -- so I don't know what the problem is, probably a bug.

[Maurice Naggar]

Hi,  It seems that the trial has expired just very recently.  A new clean install is what I suggest.

Please try uninstalling and reinstalling Malwarebytes for Windows using our Support tool.

Uninstall and reinstall using the Malwarebytes Support Tool
https://support.malwarebytes.com/docs/DOC-2674

Let me know if you need other help.

Sincerely,

[EugeneB]

5 hours ago, Maurice Naggar said:

Hi,  It seems that the trial has expired just very recently.  A new clean install is what I suggest.

Please try uninstalling and reinstalling Malwarebytes for Windows using our Support tool.

Uninstall and reinstall using the Malwarebytes Support Tool
https://support.malwarebytes.com/docs/DOC-2674

Let me know if you need other help.

Sincerely,

The trial didn't expire, I just cancelled it -- the way you suggested, so thanks again.  But that's unimportant now, as the problem has finally gone away -- after I first ticked "Start with Windows" (in the right-click menu of the task-bar icon) then unticked it.

 

Hopefully, it's now gone forever...

 

Thanks,

Eugene.

[Maurice Naggar]

OK.  Thanks for the update.  I will tag this case for Closure.   Let me know if you need anything else.

Cheers.

[AdvancedSetup]

Glad we could help.

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