chovie23q Posted June 30, 2019 ID:1319695 Share Posted June 30, 2019 Hi I'm currently using malwarebytes premium and norton security deluxe together and dont experience any problems with them. Although there is one little problem, norton detects a browser intrusion/attack and malwarebytes does not. This attack is coming from ua1.lunrac.com and its coming through firefox. It's been happening for the last 3 days and I'm not sure how or why. But I'm wondering why isn't malwarebytes detecting and also if anyone could help me with perhaps blocking this thing or removing it from happening anymore. I should note that norton blocks the attack/intrusion. Link to post Share on other sites More sharing options...
kevinf80 Posted June 30, 2019 ID:1319697 Share Posted June 30, 2019 Hello chovie23q and welcome to Malwarebytes, Continue with the following: Open Malwarebytes, select > "settings" > "protection tab" Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on.... Go back to "DashBoard" select the Blue "Scan Now" tab...... When the scan completes quarantine any found entries... To get the log from Malwarebytes do the following: Click on the Report tab > from main interface. Double click on the Scan log which shows the Date and time of the scan just performed. Click Export > From export you have two options:Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your replyText file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply… Next, Download AdwCleaner by Malwarebytes onto your Desktop. Or from this Mirror Right-click on AdwCleaner.exe and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users) Accept the EULA (I accept), then click on Scan Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all the active processes Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply Next, Download Farbar Recovery Scan Tool and save it to your desktop. Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.htmlNote: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way... Be aware FRST must be run from an account with Administrator status... Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.) Make sure Addition.txt is checkmarked under "Optional scans" Press Scan button to run the tool.... It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The tool will also make a log named (Addition.txt) Please attach that log to your reply. Let me see those logs in your reply... Thank you, Kevin.... Link to post Share on other sites More sharing options...
chovie23q Posted June 30, 2019 Author ID:1319765 Share Posted June 30, 2019 Hi thank you for the reply, here are the logs Malwarebytes Log.txt AdwCleaner.txt FRST.txt Addition.txt AdwCleaner.txt FRST.txt Link to post Share on other sites More sharing options...
kevinf80 Posted June 30, 2019 ID:1319770 Share Posted June 30, 2019 Thanks for those logs, continue: Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix" NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work. Open FRST and press the Fix button just once and wait. The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply. Next, Please download Zemana AntiMalware and save it to your Desktop. Install the program and once the installation is complete it will start automatically. Without changing any options, press Scan to begin. After the short scan is finished, if threats are detected press Next to remove them.Note: If restart is required to finish the cleaning process, you should click Reboot. If reboot isn't required, please re-boot your computer manually. Open Zemana AntiMalware again. Click on icon and double click the latest report. Now click File > Save As and choose your Desktop before pressing Save. Attach saved report in your next message. Let me see those logs in your reply, also let me know if there are any remaining issues or concerns... Thank you, Kevin fixlist.txt Link to post Share on other sites More sharing options...
chovie23q Posted June 30, 2019 Author ID:1319776 Share Posted June 30, 2019 Hi just one problem with zemana, I clicked scan now and it found something and I clicked delete/quarantine and it doesnt have an option to save as but I opened the report in the program and took a screenshot to give you, I hope that it will do. Fixlog.txt Link to post Share on other sites More sharing options...
kevinf80 Posted July 1, 2019 ID:1319797 Share Posted July 1, 2019 Thanks for the logs/update... How does your system respond now, any issues or concerns..? Link to post Share on other sites More sharing options...
chovie23q Posted July 1, 2019 Author ID:1319798 Share Posted July 1, 2019 Hi, I haven't received the notification of the threat today so I'm not sure But my system seems to be running very slightly smoother if that makes sense Should I come back here if I end up getting the threat notification again? One last thing, thank you soo much for your help though, this has taught me to be able to troubleshoot this stuff myself in the future Link to post Share on other sites More sharing options...
kevinf80 Posted July 1, 2019 ID:1319902 Share Posted July 1, 2019 Thanks for the update, unless the issue returns you should be ok... Continue to clean tools etc. Uninstall Zemana http://www.askvg.com/how-to-completely-uninstall-remove-a-software-program-in-windows-without-using-3rd-party-software/ Next, Right click on FRST here: C:\Users\antho\Downloads\FRST64.exe and rename uninstall.exe when complete right click on uninstall.exe and select "Run as Administrator" If you do not see the .exe appended that is because file extensions are hidden, in that case just rename FRST64 to uninstall That action will remove FRST and all created files and folders... Next, Remove all System Restore Points: https://www.tenforums.com/tutorials/33593-delete-system-restore-points-windows-10-a.html#option2 Create clean fresh Restore Point: http://www.thewindowsclub.com/create-system-restore-point Run Windows Disk Clean Up Utility - https://neosmart.net/wiki/disk-cleanup/ From there you should be good to go... Next, Read the following links to fully understand PC Security and Best Practices, you may find them useful....Answers to Common Security Questions and best PracticesDo I need a Registry Cleaner? Take care and surf safe Kevin... Link to post Share on other sites More sharing options...
kevinf80 Posted July 3, 2019 ID:1320182 Share Posted July 3, 2019 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
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