FEC Posted June 30, 2019 ID:1319673 Share Posted June 30, 2019 I downloaded malware paid version 3.71 and ran it. It indicated that I am infected with optional.easylife. I quarantined it and deleted it but it keeps coming back after a restart. I researched it on the malwarebytes forums but none of the instruction seem to apply IE: remove a program called easylife search..there is none. Scan again and go to the history tab.. thee is none. It show examples of the malwarebytes program that doesnt match 3.71. Im stuck! I thought malwarebytes was to protect and remove PUPS. How to proceed in removing this optional.easylife? Link to post Share on other sites More sharing options...
nasdaq Posted June 30, 2019 ID:1319705 Share Posted June 30, 2019 Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === The cause may be a Syncing issue. If the problem persists in IE and you are using the Sync with other devices, disable the Sync.https://www.thewindowsclub.com/sync-internet-explorer-settings-windows-8-1-devices close IE. Restart the computer and re-sync you devices if you need them. <<<>>> If you need additional help please run this scan. Download the Farbar Recovery Scan Tool (FRST).Choose the 32 or 64 bit version for your system. and save it to a folder on your computer's Desktop. Double-click to run it. When the tool opens click Yes to disclaimer. Press Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply. How to attach a file: In the Reply section in the bottom of the topic Select Click the Choose a File. Navigate to the location of the File. Click the file. It will appear in section. Click the Saving button. Let me know what problems persists. Wait for further instructions Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 3, 2019 Root Admin ID:1320153 Share Posted July 3, 2019 Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
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